EUS Tower Lead: End-User Solutions & Presales

Capgemini; Katowice; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Company car

Yearly bonus

Private medical care

Life insurance

NAIS benefit platform

Job summary

Capgemini in Poland seeks an EUS Tower Lead to drive Employee Experience solutions for complex client engagements. You will collaborate with clients, bid teams, and senior stakeholders to translate technical capabilities into business value across modern enterprise environments.

You’ll own presales lifecycle activities—from requirements analysis and solution scoping to RFI/RFP responses and client presentations— guiding SMEs and delivery teams to competitive, cost-aware solutions.

Qualifications

• At least 5 years of experience in presales, solution management, or solution development, with a focus on End User Services, Employee Experience, or Digital Workplace environments.
• Proven experience supporting workplace transformation initiatives, including Microsoft 365, virtual desktop solutions, endpoint management, workplace security, application transformation, or user experience management.
• Strong understanding of End User Services, including Service Desk, Onsite Support, Workplace Services, and Modern Workplace operating models.
• Solid knowledge of Microsoft technologies and ecosystems, including Microsoft 365, Azure AD, Intune, MECM/SCCM, AVD, Citrix, Windows platforms, or related workplace technologies.
• Experience managing the full presales lifecycle, including requirements analysis, solution scoping, RFI/RFP/RFQ responses, and client presentations.
• Commercial acumen with the ability to perform cost estimations, build cost models, assess risks, and develop business cases, Statements of Work, and related solution documentation.
• Ability to engage, influence, and present solution strategies to senior stakeholders, including executive and CxO-level audiences.
• Experience leading or coordinating solution development within multidisciplinary bid teams, providing guidance, challenge, and direction to SMEs and stakeholders.
• Fluent English communication skills in professional settings.

Responsibilities

• Lead the end-to-end development of End User Services solutions across transition, run, and transformation phases for complex client engagements.
• Own the EUS Tower contribution throughout the presales lifecycle, including requirements analysis, solution scoping, RFI/RFP responses, and client presentations.
• Collaborate with bid managers, solution architects, SMEs, and other tower leads to define integrated and competitive client solutions.
• Develop solution cost models, including effort estimations, licensing, hardware, software, third‑party services, and supporting assumptions.
• Support the preparation of commercial and contractual deliverables, including Statements of Work, Service Level Agreements, and solution documentation.
• Engage with clients, senior stakeholders, and partners to present, defend, and refine proposed solutions and value propositions.
• Drive alignment across delivery teams, suppliers, and stakeholders to ensure clear responsibilities, assumptions, dependencies, risks, and opportunities.
• Leverage market trends, competitive intelligence, and industry best practices to identify workplace transformation opportunities and enhance the competitiveness of the Employee Experience portfolio.

Skills

End User Services

Employee Experience

Digital Workplace

Presales

Stakeholder communication

Microsoft technologies

Fluent English

Tools

Microsoft 365

Azure AD

Intune

MECM/SCCM

AVD

Citrix

Windows

Job description

Capgemini in Poland seeks an EUS Tower Lead to drive Employee Experience solutions for complex client engagements. You will collaborate with clients, bid teams, and senior stakeholders to translate technical capabilities into business value across modern enterprise environments.

You’ll own presales lifecycle activities—from requirements analysis and solution scoping to RFI/RFP responses and client presentations— guiding SMEs and delivery teams to competitive, cost-aware solutions.