EUS Application Specialist (VDI)

Outokumpu Chrome Oy; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

International, diverse, and highlycoll

Hybrid work model

Private life insurance (Ergo Hestia)

Comprehensive medical care (Lux Med)

Pension scheme (PPK with PZU)

Multisport card

Annual performance bonus (STI)

Accident-free bonus

Modern office located at Żelazna 2,Kat

Job summary

Outokumpu Chrome Oy in Katowice, Poland, is seeking an Azure Virtual Desktop (AVD) Specialist to join our End User Services team. You will manage AVD environments, host pools, session hosts, and published apps to ensure a reliable and secure digital workplace for employees.

The role requires 2+ years in IT support, Windows admin, and fluent English. Hybrid work, on-site twice per week at Żelazna 2, Katowice, with an on-call rotation.

Qualifications

• 2+ years in IT support, service desk, Windows administration, or End User Computing.
• Experience with Azure Virtual Desktop including host pools, session hosts, workspaces, and application groups.
• Familiarity with FSLogix profiles, Windows 10/11 multi-session environments.
• Knowledge of Azure networking and storage.
• Basic PowerShell skills.
• Understanding of ITSM processes and change management.
• Fluent English and strong communication skills.

Responsibilities

• Support day-to-day operations of Azure Virtual Desktop (AVD) including host pools, session hosts, workspaces, and published applications.
• Perform standard operational tasks such as start/stop, resizing, reimaging, and maintenance using Nerdio Manager.
• Assist with golden image updates, patching, validation, and session host refresh activities.
• Monitor platform health, performance, scaling, and alerts; resolve or escalate issues as needed.
• Troubleshoot user sessions, connectivity, RDP/SSO, FSLogix profiles, and performance issues.
• Maintain accurate ITSM tickets, CMDB records, runbooks, and knowledge articles.
• Follow ITIL processes, security standards, and change management procedures.
• Collaborate with Service Desk, Architects, Service Managers, Cyber Security, Application Owners, and external partners to improve service quality and automation.
• Provide 3rd level support for End User Services, including participation in an on-call rotation.

Skills

AVD experience

Windows administration

PowerShell basics

ITSM familiarity

Strong English

Analytical troubleshooting

Communication skills

Education

Bachelor's degree in IT/IS

Tools

Nerdio Manager

Job description

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Interested in developing your expertise in modern workplace technologies? Join our End User Services team as an Azure Virtual Desktop (AVD) Specialist and help ensure a reliable, secure, and seamless digital workplace experience for our employees.

What you'll do

• Support the day-to-day operations of Azure Virtual Desktop (AVD), including host pools, session hosts, workspaces, and published applications
• Perform standard operational tasks such as start/stop, resizing, reimaging, and maintenance using Nerdio Manager
• Assist with golden image updates, patching, validation, and session host refresh activities
• Monitor platform health, performance, scaling, and alerts, resolving or escalating issues where needed
• Troubleshoot user sessions, connectivity, RDP/SSO, FSLogix profiles, and performance issues
• Maintain accurate ITSM tickets, CMDB records, runbooks, and knowledge articles
• Follow ITIL processes, security standards, and change management procedures
• Collaborate with Service Desk, Architects, Service Managers, Cyber Security, Application Owners, and external partners to improve service quality and automation
• Provide 3rd level support for End User Services, including participation in an on-call rotation

What you'll bring

• Bachelor's degree in IT, Information Systems, or equivalent practical experience
• 2+ years of experience in IT support, service desk, Windows administration, or End User Computing
• Knowledge of Azure Virtual Desktop, including host pools, session hosts, workspaces, and application groups
• Understanding of Azure virtual machines, networking, and storage
• Familiarity with Windows 10/11 multi-session environments and FSLogix profiles
• Experience with Nerdio Manager is an advantage
• Basic PowerShell skills and strong analytical troubleshooting abilities
• Understanding of ITSM processes, documentation, and change management
• Strong communication skills and fluent English

What We Offer

• International, diverse, and highly collaborative working environment
• Hybrid work model (2 times per week on-site)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
• Modern office located at Żelazna 2, Katowice

Employment Details

• 3-month probation period
• Permanent employment contract