Europe Contact Center Quality Analyst & Coach

LG Electronics Benelux; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

LG Electronics Benelux is expanding its Europe-based Quality Analyst team in Poland to oversee and enhance service quality across outsourced contact center operations. The role combines QA governance with coaching and data-driven process improvements to raise customer experience standards across regions.

The ideal candidate has 5+ years of experience in QA/Quality Management, strong analytics, and fluency in English and Polish.

Qualifications

• Bachelor's degree or higher.
• Minimum 5 years of experience in Quality Assurance, Quality Management, or Customer Experience.
• Experience in customer experience improvement initiatives.
• Strong reporting and analytical capabilities.

Responsibilities

• Review and consolidate quality monitoring and audit results from outsourcing partners.
• Analyze customer interactions to identify service gaps and improvement opportunities.
• Evaluate customer experience beyond simple compliance measures.
• Maintain and improve quality standards, procedures, and best practices.
• Analyze audit outcomes to identify operational and agent performance issues.

Skills

English

Polish

Data analysis

Communication

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree or higher

Tools

MS Office

Job description

LG Electronics Benelux is expanding its Europe-based Quality Analyst team in Poland to oversee and enhance service quality across outsourced contact center operations. The role combines QA governance with coaching and data-driven process improvements to raise customer experience standards across regions.

The ideal candidate has 5+ years of experience in QA/Quality Management, strong analytics, and fluency in English and Polish.