EUC Support

Teceze; Województwo pomorskie; On-site; PLN 55,000 - 85,000; Full time

Job summary

Teceze in Poland seeks an experienced EUC Support Engineer to provide end-user computing support, troubleshooting desktops, laptops, OS, apps, and user accounts while resolving incidents within SLAs.

You will handle L1/L2 support for desktops and devices, troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and business apps, and address hardware and network issues. You will also manage imaging, IMAC requests, endpoint security, and ITSM ticketing with cross‑functional teams.

Qualifications

• Experience providing L1/L2 support for desktops, laptops, OS, and user accounts.
• Proven ability to troubleshoot Windows 10/11, Microsoft 365 apps, email, and collaboration tools.
• Experience with ITSM tools (ServiceNow) and incident management processes.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, and end-user devices.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and business applications.
• Diagnose and resolve hardware issues with laptops, desktops, monitors, printers, and peripherals.
• Perform software installation, configuration, patching, and troubleshooting.
• Support Active Directory user accounts, password resets, permissions, and group membership.
• Troubleshoot network connectivity issues including LAN, Wi‑Fi, VPN, DNS, and DHCP.
• Support device imaging, deployment, configuration, and refresh activities.
• Manage IMAC – Install, Move, Add & Change requests.
• Provide support for endpoint security and device compliance issues.
• Log, update, and resolve incidents using ServiceNow or other ITSM tools.
• Perform root-cause analysis for recurring issues and escalate complex problems to L3.
• Maintain asset inventory and accurate technical documentation.
• Coordinate with infrastructure, network, security, application, and vendor teams.
• Provide remote and onsite support to end users as required.

Skills

L1/L2 support

Troubleshooting

Remote support

Onsite support

Customer service

Communication

Tools

Windows OS

Microsoft 365

Outlook

Teams

Active Directory

ServiceNow

ITSM tools

Job description

We are looking for an experienced EUC Support Engineer to provide technical support for end-user computing environments. The role focuses on troubleshooting desktops, laptops, operating systems, applications, user accounts, and workplace technology while ensuring incidents are resolved within agreed SLAs.

Key Responsibilities

• Provide L1/L2 technical support for desktops, laptops, and end-user devices.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and business applications.
• Diagnose and resolve hardware issues involving laptops, desktops, monitors, printers, docking stations, and peripherals.
• Perform software installation, configuration, patching, and troubleshooting.
• Support Active Directory user accounts, password resets, permissions, and group membership.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, DNS, and DHCP.
• Support device imaging, deployment, configuration, and refresh activities.
• Manage IMAC – Install, Move, Add & Change requests.
• Provide support for endpoint security and device compliance issues.
• Log, update, and resolve incidents/service requests using ServiceNow or other ITSM tools.
• Perform root-cause analysis for recurring issues and escalates complex problems to L3 teams.
• Maintain asset inventory and accurate technical documentation.
• Coordinate with infrastructure, network, security, application, and vendor teams.
• Provide remote and onsite support to end users as required.