EUC Engineer

Teceze; Warszawa; On-site; PLN 111,000 - 133,000; Full time

Job summary

Teceze is seeking an EUC Support Engineer to provide onsite end-user IT support in Warsaw, Poland. The role covers desktop and hardware support, network connectivity, and standard business applications, with coordination to L2/L3 teams as needed.

The candidate should have 2–4 years in IT support, strong Windows 10/11 knowledge, LAN/Wi‑Fi/DNS/DHCP basics, and good English; Slovak language skills are required for this position. This is a one-year contract with a monthly gross rate of 2500 EUR.

Qualifications

• 2–4 years of experience in IT Support, Desktop Support, or Service Desk environments.

Responsibilities

• Provide L1 onsite IT support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows OS and common software issues.
• Install, configure, and replace computers, peripherals, and standard software.
• Support users with account, password, access, and basic application issues.
• Assist with device setup, configuration, and deployment.
• Coordinate with vendors for warranty or hardware-related issues when required.
• Log, update, and track incidents and service requests in the ITSM system.
• Escalate unresolved issues to L2/L3 support as needed.

Skills

IT support experience

Windows 10/11

LAN/Wi-Fi/DNS/DHCP

Microsoft 365

English communication

Slovak language

Tools

ITSM tools

Remote support tooling

Job description

EUC Support Engineer

Location: Warsaw, Poland

Duration: One Year Contract

Rate: 2500 Euros per month gross

Job Overview

We are looking for an EUC Engineer to provide onsite technical support to end users and ensure the smooth operation of day-to-day IT services. The engineer will handle first-line incidents and service requests, troubleshoot user issues, and coordinate with L2/L3 teams when escalation is required.

Key Responsibilities

End-User & Desktop Support

• Provide L1 onsite IT support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows operating system and common software issues.
• Install, configure, and replace computers, peripherals, and standard software.
• Support users with account, password, access, and basic application‑related issues.
• Assist with device setup, configuration, and deployment.

Hardware & Peripheral Support

• Diagnose and resolve basic hardware issues involving laptops, desktops, monitors, keyboards, mice, docking stations, and printers.
• Perform hardware replacements and basic connectivity checks.
• Coordinate with vendors for warranty or hardware-related issues when required.

Network & Connectivity Support

• Troubleshoot basic LAN/Wi‑Fi connectivity issues.
• Check network cables, ports, and basic connectivity.
• Perform basic troubleshooting of printers and other network‑connected devices.
• Escalate complex network issues to the appropriate infrastructure team.

User & Application Support

• Support Microsoft Office/Microsoft 365 and standard business applications.
• Assist users with software installation and basic application troubleshooting.
• Follow approved IT procedures and support documentation.

IT Asset Management

• Maintain accurate records of IT equipment and assigned assets.
• Support asset tagging, device handover, collection, and replacement activities.
• Update inventory records following company procedures.

Incident Management & Escalation

• Log, update, and track incidents and service requests in the IT service management system.
• Resolve issues within agreed SLA targets where possible.
• Escalate unresolved or complex incidents to L2/L3 support teams.
• Maintain clear documentation of troubleshooting steps and resolutions.

Required Skills & Experience

• 2–4 years of experience in IT Support, Desktop Support, or Service Desk environments.
• Hands‑on experience with Windows 10/11.
• Good knowledge of desktop hardware, peripherals, and basic troubleshooting.
• Basic understanding of LAN, Wi‑Fi, TCP/IP, DNS, and DHCP.
• Experience with Microsoft Office / Microsoft 365.
• Familiarity with ticketing or ITSM tools.
• Good communication and customer‑service skills.
• Ability to work independently onsite and coordinate effectively with remote IT teams.
• Slovak language/local communication skills required.
• Good English communication skills preferred.
• Strong troubleshooting, documentation, and organizational skills.