EU Customer Support & Orders Specialist

Mettler Toledo AG; Warszawa; On-site; PLN 60,000 - 78,000; Full time

Job summary

Mettler Toledo AG is seeking a Customer Support Specialist to assist in processing orders accurately and deliver excellent service to customers in France and other EU countries. The internal job title is Customer Support Agent.

You will provide 1st and 2nd level sales support for online dealers and end users, handle inquiries via email and phone, track shipment status, and help resolve product issues to ensure customer satisfaction.

Qualifications

• Provides 1st and 2nd level sales support for dealers and end users.
• Assists customers via email and phone in ordering and shipment status.
• Responds to inquiries about pricing, availability, and product specs.
• Resolves product or service issues by clarifying complaints and ensuring resolution.

Responsibilities

• Provide quality service to internal and external customers.
• Recommend potential products or services to management by analyzing customer needs.
• Support and prepare administrative documents.
• Follow up to ensure customer satisfaction.

Job description

Mettler Toledo AG is seeking a Customer Support Specialist to assist in processing orders accurately and deliver excellent service to customers in France and other EU countries. The internal job title is Customer Support Agent.

You will provide 1st and 2nd level sales support for online dealers and end users, handle inquiries via email and phone, track shipment status, and help resolve product issues to ensure customer satisfaction.