Escalations Specialist — Fast-Paced Customer Support in Warsaw

Ryanair Ltd.; Warszawa; Hybrid; PLN 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Staff travel benefits

Career progression

Comprehensive training

Modern office

International team

Job summary

Ryanair Ltd. in Warsaw is seeking a Customer Service Specialist (Escalations Team) for an all on-site open day on 17 November 2026. You will handle complex travel-related queries and deliver exceptional customer service in a fast-paced environment.

The role requires 1–2 years in customer support, strong English, and the ability to work with multiple systems. Weekend/evening shifts are possible; Polish work eligibility is required.

Qualifications

• 1–2 years in a customer support role.
• Excellent written and spoken English.
• Strong problem-solving and customer-focused mindset.
• Able to work with several systems and digital tools.
• Willing to work shifts including weekends and evenings.
• Eligibility to work in Poland.

Responsibilities

• Support Ryanair customers with complex travel-related queries.
• Deliver efficient issue resolution and outstanding service.
• Work in a fast-paced, technology-driven environment.
• Collaborate with teams across Europe.

Skills

Customer support

English proficiency

Problem solving

Multi-system experience

Fast-paced work

Shift flexibility

Poland work eligibility

Job description

Ryanair Ltd. in Warsaw is seeking a Customer Service Specialist (Escalations Team) for an all on-site open day on 17 November 2026. You will handle complex travel-related queries and deliver exceptional customer service in a fast-paced environment.

The role requires 1–2 years in customer support, strong English, and the ability to work with multiple systems. Weekend/evening shifts are possible; Polish work eligibility is required.