Customer Service Escalations Specialist — Warsaw (On-site)

Ryanair Group Holdings; Województwo mazowieckie; On-site; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Staff travel benefits

Career progression

Comprehensive training and development

Modern office in Warsaw

Job summary

Ryanair's Customer Operations Centre in Warsaw is hosting a Recruitment Day for a Customer Service Specialist (Escalations Team). The on-site event on 17 November 2026 aims to attract candidates with 1–2 years of customer support experience and strong English skills.

Selected applicants will have an opportunity to interview on the day and potentially progress through the recruitment process quickly. Please submit your CV in English and be prepared for a full-time on-site role in Warsaw.

Qualifications

• 1-2 years of experience in a customer support role.
• Excellent written and spoken English.
• Strong problem-solving skills and a customer-focused mindset.
• Confidence working with multiple systems and digital tools.
• Ability to thrive in a fast-paced environment.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland.

Responsibilities

• In this role, you'll support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience.

Skills

Customer service

English proficiency

Problem solving

Digital tools

Multitasking in fast-paced environment

Job description

Ryanair's Customer Operations Centre in Warsaw is hosting a Recruitment Day for a Customer Service Specialist (Escalations Team). The on-site event on 17 November 2026 aims to attract candidates with 1–2 years of customer support experience and strong English skills.

Selected applicants will have an opportunity to interview on the day and potentially progress through the recruitment process quickly. Please submit your CV in English and be prepared for a full-time on-site role in Warsaw.