Customer Service Specialist Recruitment Day – Warsaw – 17 November 2026

Ryanair; Warszawa; Hybrid; PLN 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Staff travel benefits

Career progression

Comprehensive training

Modern office

International team

Job summary

Ryanair Ltd. in Warsaw is seeking a Customer Service Specialist (Escalations Team) for an all on-site open day on 17 November 2026. You will handle complex travel-related queries and deliver exceptional customer service in a fast-paced environment.

The role requires 1–2 years in customer support, strong English, and the ability to work with multiple systems. Weekend/evening shifts are possible; Polish work eligibility is required.

Qualifications

• 1–2 years in a customer support role.
• Excellent written and spoken English.
• Strong problem-solving and customer-focused mindset.
• Able to work with several systems and digital tools.
• Willing to work shifts including weekends and evenings.
• Eligibility to work in Poland.

Responsibilities

• Support Ryanair customers with complex travel-related queries.
• Deliver efficient issue resolution and outstanding service.
• Work in a fast-paced, technology-driven environment.
• Collaborate with teams across Europe.

Skills

Customer support

English proficiency

Problem solving

Multi-system experience

Fast-paced work

Shift flexibility

Poland work eligibility

Job description

Customer Service Specialist Recruitment Day – Warsaw – 17 November 2026

Join Ryanair’s Customer Operations Centre in Warsaw

Ryanair, Europe’s largest airline group, is expanding its Customer Operations Centre in Warsaw and we’re looking for talented individuals to join our growing team as Customer Service Specialist(Escalations Team).

What can you expect at our Recruitment Open Day?

Join us on 17November 2026to:

• Learn more about Ryanair and our Customer Operations Centre
• Discover what it’s like to work as a Customer Service Specialist (Escalations Team)
• Meet members of our Recruitment and Operations teams
• Ask questions about the role, training and career development opportunities
• Take part in an on-site interview with our hiring team

Successful candidates may progress through the recruitment process on the day

Please note: this is a fully on-site position based in Warsaw.

Please submit your CV in English.

Description

In this role, you’ll support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience. Working in a fast-paced and technology-driven environment, you’ll play a key role in supporting millions of passengers across Europe.

Requirements

• 1-2 years of experience in a customer support role
• Excellent written and spoken English
• Strong problem-solving skills and a customer-focused mindset
• Confidence working with multiple systems and digital tools
• Ability to thrive in a fast-paced environment
• Flexibility to work shifts, including weekends and evenings
• Eligibility to work in Poland

Why join Ryanair?

• Competitive salary and benefits package
• Staff travel benefits across the Ryanair network
• Career progression opportunities within Europe’s largest airline group
• Comprehensive training and development
• Modern office environment in Warsaw
• Opportunity to be part of a growing international team