Customer Escalations Specialist – Warsaw, Growth & Training

Ryanair - Europe's Favourite Airline; Województwo mazowieckie; On-site; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Competitive salary

Staff travel benefits

Career progression opportunities

Comprehensive training and development

Modern office in Warsaw

International team

Job summary

Ryanair in Warsaw is seeking a Customer Service Specialist (Escalations Team) to assist customers with complex travel queries, ensuring an outstanding experience in a fast-paced, tech-enabled environment.

Applicants should have 1–2 years in customer support, excellent English, strong problem-solving abilities, and comfort with multiple systems. Flexibility for weekends/evenings and eligibility to work in Poland are required. On-site role with growth opportunities.

Qualifications

• 1–2 years of experience in a customer support role.
• Excellent written and spoken English.
• Strong problem-solving skills and a customer-focused mindset.
• Confidence working with multiple systems and digital tools.
• Ability to thrive in a fast-paced environment.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland.

Responsibilities

• You will support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience.

Skills

Customer support

English proficiency

Problem solving

CRM systems

Tools

CRM systems

Job description

Ryanair in Warsaw is seeking a Customer Service Specialist (Escalations Team) to assist customers with complex travel queries, ensuring an outstanding experience in a fast-paced, tech-enabled environment.

Applicants should have 1–2 years in customer support, excellent English, strong problem-solving abilities, and comfort with multiple systems. Flexibility for weekends/evenings and eligibility to work in Poland are required. On-site role with growth opportunities.