Escalations Specialist, Customer Support – Warsaw

Ryanair - Europe's Favourite Airline; Warszawa; On-site; PLN 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Staff travel

Career progression

Training & development

Modern Warsaw office

International team

Job summary

Ryanair, Europe's largest airline group, is expanding its Customer Operations Centre in Warsaw and we're looking for talented individuals to join our growing team as Customer Service Specialist (Escalations Team). In this role, you'll support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience.

Working in a fast-paced and technology-driven environment, you'll play a key role in supporting millions

Qualifications

• 1-2 years in a customer support role
• Excellent written and spoken English
• Strong problem-solving skills and a customer-focused mindset
• Confidence working with multiple systems and digital tools
• Ability to thrive in a fast-paced environment
• Flexibility to work shifts, including weekends and evenings
• Eligibility to work in Poland

Responsibilities

• Support Ryanair customers with complex travel-related queries and resolve issues efficiently
• Deliver an outstanding customer experience across a fast-paced, technology-driven environment
• Play a key role in supporting millions of passengers across Europe

Skills

1-2 years experience

Excellent English

Problem solving

Customer focus

Multisystem tools

Fast-paced environment

Shift flexibility

Poland work eligibility

Job description

Ryanair, Europe's largest airline group, is expanding its Customer Operations Centre in Warsaw and we're looking for talented individuals to join our growing team as Customer Service Specialist (Escalations Team). In this role, you'll support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience.

Working in a fast-paced and technology-driven environment, you'll play a key role in supporting millions