Escalations Specialist – Customer Service (Travel Support)

Ryanair Group Holdings

Warszawa

On-site

PLN 48,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Staff travel benefits

Career progression opportunities

Comprehensive training and development

Modern office in Warsaw

International team

Job summary

Ryanair Group Holdings in Warsaw is hosting a Recruitment Day for a Customer Service Specialist (Escalations Team). The role focuses on supporting Ryanair customers with complex travel queries, delivering an outstanding customer experience in a fast-paced, tech-driven environment.

Ideal candidates have 1-2 years in customer support, excellent written and spoken English, strong problem-solving, and the ability to work with multiple systems.

Qualifications

1-2 years of experience in a customer support role.
Excellent written and spoken English.
Strong problem-solving skills and a customer-focused mindset.
Confidence working with multiple systems and digital tools.
Ability to thrive in a fast-paced environment.
Flexibility to work shifts, including weekends and evenings.
Eligibility to work in Poland.

Responsibilities

Support Ryanair customers with more complex travel-related queries.
Help resolve issues efficiently while delivering an outstanding customer experience.
Operate in a fast-paced, technology-driven environment to assist millions of passengers across Europe.

Skills

Customer support

English proficiency

Problem solving

Systems experience

Fast-paced environment

Shift work

Poland work eligibility

Job description

Ideal candidates have 1-2 years in customer support, excellent written and spoken English, strong problem-solving, and the ability to work with multiple systems.

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