Escalations Specialist, Customer Support - Warsaw

Ryanair Ltd.; Warszawa; Hybrid; PLN 84,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and benefits

Staff travel benefits

Career progression opportunities

Comprehensive training and development

Modern office environment in Warsaw

International team experience

Job summary

Ryanair in Warsaw is seeking a Customer Service Specialist for the Escalations Team to support customers with complex travel queries and deliver an outstanding experience. Join a fast-paced, tech-driven environment at our modern office in Warsaw. You’ll handle escalations with care, collaborate across teams, and contribute to Europe’s largest airline group.

Ryanair offers a dynamic workplace with opportunities for growth, comprehensive training, and a modern office setting in the heart of Warsaw.

Qualifications

• 1–2 years of experience in a customer support role.
• Excellent written and spoken English.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work with multiple systems and digital tools.
• Able to thrive in a fast-paced environment.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland.

Responsibilities

• Resolve complex travel-related queries for Ryanair customers.
• Deliver outstanding customer experience in a fast-paced environment.
• Support millions of passengers across Europe by resolving escalations promptly.

Skills

Customer support experience

Excellent English

Problem solving

Multi-system usage

Fast-paced environment

Shifts including weekends

Poland work eligibility

Tools

Digital tools

Job description

Ryanair in Warsaw is seeking a Customer Service Specialist for the Escalations Team to support customers with complex travel queries and deliver an outstanding experience. Join a fast-paced, tech-driven environment at our modern office in Warsaw. You’ll handle escalations with care, collaborate across teams, and contribute to Europe’s largest airline group.

Ryanair offers a dynamic workplace with opportunities for growth, comprehensive training, and a modern office setting in the heart of Warsaw.