Escalation Software Engineer- Python

DevHub, Inc.; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

Varonis is seeking a highly motivated Escalation Engineer (Tier-IV) in Kraków, Poland. You will investigate complex code-level issues, write Python, analyze logs and databases, and deliver fixes deployed directly to customer environments.

You’ll interact with development teams to drive product improvements and create diagnostic tools for support. The role offers deep technical breadth, autonomy, and the opportunity to impact customers and the product while expanding your expertise across systems

Qualifications

• 3+ years of professional experience developing Python
• Strong SQL skills with complex queries and database performance optimization
• Excellent written and verbal English communication
• Ability to work independently and resolve problems with minimal supervision

Responsibilities

• Investigate and resolve complex technical issues across the product stack
• Write Python code to implement fixes and patches
• Analyze application logs, database performance, and system behavior to identify root causes
• Collaborate with development teams to identify product improvements
• Create documentation and diagnostic tools for support teams
• Clearly communicate technical findings to technical and non-technical stakeholders

Skills

Python

SQL

English communication

Education

B.Sc. in Computer Science or equivalent

Job description

Description Summary: At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. We’ve built the industry’s first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort. At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe. We are looking for a highly motivated Escalation Engineer (Tier-IV) to join our growing team. This is a unique engineering role that sits at the intersection of Development, Product, and Customer Success, offering direct exposure to a wide range of systems and technologies across our platform. You will work closely with our development teams to investigate complex code-level issues, identify root causes, and deliver solutions that directly impact both customers and the product itself. This role provides a rare opportunity to gain deep technical breadth, influence product improvements, and solve challenging engineering problems that few others in the organization get to see.

What makes this role unique:

• Immediate impact - Your solutions are deployed in hours, not quarters. You'll see results directly from your daily work.
• Technical breadth - Become a true generalist. You'll debug across systems, gaining expertise in areas most engineers never touch.
• Autonomy - Take ownership of the problem from discovery to resolution. You decide the approach and drive it through to completion.
• Continuous learning - Every escalation is different. You'll continually expand your technical knowledge and problem-solving skills.
• Customer interaction - Work with strategic customers and see the tangible impact of solving their critical problems.

Responsibilities:

• Investigate and resolve complex technical issues across our entire product suite.
• Write Python code.
• Analyze application logs, database performance, and system behavior to identify root causes.
• Implement fixes and patches that are deployed directly to customer environments.
• Serve as a technical expert for resolved customer issues - you are the final line of defense.
• Collaborate with development teams to identify product improvements based on real-world issues.
• Create documentation and diagnostic tools that enable support teams to independently resolve similar issues.
• Clearly communicate technical findings to both technical and non-technical stakeholders.

Requirements:

• B.Sc. in Computer Science or equivalent from a recognized university.
• 3+ years of professional experience developing Python -Must.
• Strong SQL skills - write complex queries, optimize database performance, and investigate data issues.
• Proven track record of debugging complex, multi-layered technical problems.
• Ability to work independently and bring problems to resolution with minimal supervision.
• Strong written and verbal English communication skills.
• Comfortable transitioning between different types of technical problems.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.