ERP Support Engineer: Optimize Global Operations

Inalfa Roof Systems Group; Września; On-site; PLN 98,000 - 112,000; Full time

Benefits offered by this job

13th month salary

Yearly valorization

Pension pillar

Health weeks

Social program

Sick days

Job summary

Inalfa Roof Systems Group is seeking a qualified ERP Support professional to maintain daily ERP operations, manage incidents and service requests, and support change projects in a global production environment.

The role requires a bachelor’s degree in business administration or IT, 3+ years’ ERP operations experience (InforLN preferred), strong English and a proactive, analytical mindset. Hybrid collaboration with business users and external partners is expected.

Qualifications

• Three+ years of experience with operational support of ERP systems.
• Experience in a dynamic global production environment.
• Experience in ERP-related business processes (logistics, procurement, production, quality, sales and finance).
• Basic technical development and coding skills.
• Basic technical administration knowledge on operating systems, databases and networking.
• Customer-focused and service-driven attitude for daily operations.
• Fluent English speaker able to communicate with non-native speakers.

Responsibilities

• Support daily ERP operations and incident resolution with business users.
• Monitor jobs, batches and interfaces; escalate to second line if needed.
• Handle standard service requests for ERP systems (e.g., user management).
• Assist ERP Functional Engineer with changes and projects.
• Assist ERP Technical Engineer with maintenance (data cleaning, archiving, indexing, patching).
• Identify limitations and drive continuous improvement in ERP operations.
• Advise business on best use of ERP and related applications.
• Coordinate with external providers, customers and suppliers.
• Ensure documentation quality and share knowledge within the global ERP team.

Skills

ERP Support

Incident management

Global production

Customer focus

Analytical skills

English fluency

Proactive attitude

Networking basics

Education

Bachelor's degree in Business Administration or Information Technology

Tools

InforLN

Job description

Inalfa Roof Systems Group is seeking a qualified ERP Support professional to maintain daily ERP operations, manage incidents and service requests, and support change projects in a global production environment.

The role requires a bachelor’s degree in business administration or IT, 3+ years’ ERP operations experience (InforLN preferred), strong English and a proactive, analytical mindset. Hybrid collaboration with business users and external partners is expected.