Enterprise Training & Community Manager

Duco Group; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Private Medical Insurance - Enel Med

Life Insurance

Multisport Program

Unlimited annual holiday

Enhanced family leave

Employee Assistance Programme

4 Volunteering days off

Personal learning budget

Referral bonus

Spot Rewards

Employee of the Month / Year

EAP Wellbee

Job summary

Duco is seeking a Training and Community Lead to build Duco’s customer Community and deliver onboarding and Academy training to global financial institutions, including banks, asset managers and market infrastructure providers.

Reporting to the Head of Training within the Client Experience team, you will empower customers to share knowledge, learn from one another and deepen their use of the Duco platform, including evolving AI-driven capabilities.

Qualifications

• Experience delivering structured product training in a professional or client-facing environment.
• Experience moderating or managing a professional online Community or customer forum.
• Demonstrated ability to translate complex technical concepts into clear, practical guidance anchored in real-world use cases.
• Experience presenting to enterprise clients or professional audiences.
• Demonstrated ability to produce high-quality instructional or customer-facing content to support enablement.
• Experience working within software or financial services environments.
• Ability to collaborate cross-functionally to ensure training and Community content remains accurate and aligned with product development.

Responsibilities

• Develop and manage Duco’s customer Community, establishing clear structure, participation standards and engagement practices.
• Moderate Community discussions and drive engagement through discussion prompts, knowledge-sharing initiatives and events.
• Deliver structured onboarding training to new customers, grounded in practical financial services use cases that reflect real-world production usage.
• Lead open-enrolment Academy training courses to a consistently high professional standard.
• Host regular “Office Hours” drop-in product clinics to provide guidance and deepen customer expertise.
• Develop and maintain high-quality external training materials, partnering with Marketing where appropriate to support content production and distribution.
• Deliver targeted release training following major platform updates to support adoption of new capabilities.
• Partner closely with the Product team to ensure Community insights and training content remain accurate, current and aligned with platform development.
• Ensure digital clients are provided with the appropriate usage and data points.
• Arrange bi-annual business reviews with digital clients to go through usage stats, gauge churn risk and growth potential during meetings.
• Be an escalation point of contact for digital clients, assisting them with the escalations, being the voice of the client to Duco.

Skills

Product training

Community moderation

Technical translation

Client presentations

Instructional content

Software & Finance experience

Cross-functional collaboration

Job description

Duco is seeking a Training and Community Lead to build Duco’s customer Community and deliver onboarding and Academy training to global financial institutions, including banks, asset managers and market infrastructure providers.

Reporting to the Head of Training within the Client Experience team, you will empower customers to share knowledge, learn from one another and deepen their use of the Duco platform, including evolving AI-driven capabilities.