Enterprise Support Engineer - Media & Playout Cloud

evertz.io; Warszawa; On-site; PLN 169,635 - 254,452; Full time

Job summary

evertz.io is seeking highly technical individuals for software/hardware support engineering in Warsaw, Poland. This role involves supporting major Media and Entertainment customers globally, helping with troubleshooting and improving systems' performance.

Candidates should have a degree in IT or Electronics and strong communication skills. Experience with Linux and databases is an asset. Join a team where opportunities for growth in technology are limitless.

Qualifications

• Previous experience in support roles is desirable.
• Good communication and interpersonal skills.
• Problem-solving attitude and ability to react to changing situations.

Responsibilities

• Respond and provide expert technical direction to customers regarding issues.
• Assess customer applications and troubleshoot issues to determine root cause.
• Maintain a communication link between customer service and other departments.

Skills

Customer service

Problem-solving

Communication

Linux experience

Database experience

Technical writing

Multitasking

Education

Degree or diploma in IT, Electronics or Computer Electronics

Tools

MySQL

Aurora

AWS

Python

JavaScript

Job description

evertz.io is seeking highly technical individuals for software/hardware support engineering in Warsaw, Poland. This role involves supporting major Media and Entertainment customers globally, helping with troubleshooting and improving systems' performance.

Candidates should have a degree in IT or Electronics and strong communication skills. Experience with Linux and databases is an asset. Join a team where opportunities for growth in technology are limitless.