Hybrid Enterprise Tech Support Engineer – SQL & API

Aon Corporation; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Aon Corporation is seeking a Tech Support Engineer in Poland. The role involves investigating and resolving technical issues in a SaaS platform, including SQL queries, REST API integrations, and Azure monitoring.

You will work with enterprise customers and cross-functional teams to provide timely, clear updates and robust resolutions. You will collaborate with engineers and consultants, leverage AI tools to assist investigations, and contribute to knowledge sharing.

Qualifications

• 2+ years in technical support or similar SaaS/enterprise software environment.
• Strong SQL proficiency and experience debugging REST APIs.
• Analytical and systematic troubleshooting skills.
• Clear written communication for technical and non-technical audiences.
• Familiarity with C#/.NET at diagnostic level and ability to handle multiple cases.

Responsibilities

• Investigate and resolve technical issues using SQL, REST API debugging, logs and Azure monitoring tools.
• Manage support tickets from initial investigation to resolution with clear customer updates.
• Communicate with enterprise customers and balance business and IT perspectives.
• Collaborate with Technical Support Lead, ATS Integration Consultant, QA and engineering teams on deeper issues.
• Document solutions and share knowledge, using AI tools to assist investigations.

Skills

SQL

REST API

Azure

C#/.NET

Analytical

Communication

Troubleshooting

Tools

Datadog

Kubernetes

Zendesk

Jira Service Management

Job description

Aon Corporation is seeking a Tech Support Engineer in Poland. The role involves investigating and resolving technical issues in a SaaS platform, including SQL queries, REST API integrations, and Azure monitoring.

You will work with enterprise customers and cross-functional teams to provide timely, clear updates and robust resolutions. You will collaborate with engineers and consultants, leverage AI tools to assist investigations, and contribute to knowledge sharing.