Enterprise Customer Support Engineer

Cacheflow; Poland; On-site; PLN 120,000 - 180,000; Full time

Job summary

Coder is seeking a Customer Support Engineer to join our fast-growing, collaborative team. You will work with Product and Customer Success to shape our support function and deliver exceptional customer experiences.

You’ll troubleshoot complex issues, automate repro environments, and mentor teammates, while communicating clearly with customers and internal teams. This role thrives in a startup setting with open dialogue and continuous learning.

Qualifications

• 3+ years in customer support engineering or similar role.
• 3+ years supporting enterprise‑sized companies.
• 2+ years diagnosing production network issues.
• Strong problem solving and troubleshooting.
• Clear written and verbal communication.
• Experience with Terraform.
• Familiar with cloud platforms, distributed systems, microservices, and Kubernetes.
• Scripting ability (Bash, Python, or Ruby).
• Experience with GitHub.
• Experience with REST APIs and CLI tools.
• Organized, eager to learn in a startup.

Responsibilities

• Reproduce and debug customer issues in test environments.
• Communicate with customers tactfully.
• Provide diagnostic steps and product guidance.
• Handle high-severity support cases promptly.
• Identify product usage trends and feature requests.
• Mentor new team members on processes.
• Collaborate with Enterprise Account Managers on calls.
• Document activity in line with security standards.
• Contribute to product docs and customer knowledge base.
• Improve processes and tools with the team.
• Participate in on‑call rotations.

Skills

Customer support

Enterprise support

Troubleshooting

Cloud platforms

Kubernetes

Terraform

GitHub

REST APIs

Scripting Bash

Scripting Python

Scripting Ruby

Tools

GitHub Tools

Terraform

Kubernetes

Job description

Coder is seeking a Customer Support Engineer to join our fast-growing, collaborative team. You will work with Product and Customer Success to shape our support function and deliver exceptional customer experiences.

You’ll troubleshoot complex issues, automate repro environments, and mentor teammates, while communicating clearly with customers and internal teams. This role thrives in a startup setting with open dialogue and continuous learning.