Customer Service Specialist with Greek | Enterprise Managed Services

PwC Polska; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working model

Comprehensive medical package

Professional development support

Personalized benefits package

Volunteering hours

Paid birthday day off

Referral bonus

Job summary

PwC Polska is seeking an Engagement Ambassador in Warsaw to support healthcare professionals by managing back-office operations without client visits.

The role requires 3+ years in healthcare engagements and proficiency in English and Greek. You’ll coordinate contracts, handle complex issues, and support invoicing. A hybrid work model is offered, along with a comprehensive benefits package including medical support and professional training.

Qualifications

• 3+ years of experience in healthcare provider engagements.
• Proficient in English and Greek, both verbal and written.
• Knowledge of HCP engagement compliance and regulatory requirements.
• Ability to analyse and resolve HCP/HCO engagement issues.
• Excellent communication and customer-service skills.

Responsibilities

• Support back-office activities for healthcare professionals.
• Facilitate contract execution and manage amendments.
• Coordinate stakeholder engagement and communication.
• Handle complex scenarios regarding contracts and payments.
• Support invoicing and expense recording.

Skills

Healthcare provider engagement

Contract management

Excel proficiency

Communication skills

Customer service orientation

Regulatory compliance knowledge

Analytical problem-solving

Familiarity with AI technologies

CRM system experience

Ability to work independently

Tools

HCP engagement software

CRM systems

Job description

Enterprise Managed Services (EMS) – Poland

PwC Poland’s Enterprise Managed Services (EMS) is rapidly expanding within Managed Services Operations. We support and transform the operations of domestic and international clients by applying best practices, streamlining processes, and integrating cutting‑edge technology solutions. This role focuses on supporting back‑office activities for healthcare professionals and stakeholders, without client visits or sales responsibilities.

Engagement Ambassador – Greek

Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments.

• Facilitate offline contract execution between HCP/HCO and internal signatories.
• Review contract redline requests and, when necessary, raise them to Legal.
• Follow up with business owners or HCP/HCO on outstanding contracts.
• Coordinate with stakeholders to manage contract amendments.
• Handle complex scenarios related to activities, contracts, travel, or payments.
• Facilitate HCP travel requests and communicate arrangements.
• Support post‑engagement tasks including invoice reconciliation and expense recording.

Qualifications and Experience

• 3+ years of experience in healthcare provider engagements.
• Proficiency in English and Greek, both verbal and written.
• Knowledge of HCP engagement compliance and regulatory requirements, including authorisations.
• Ability to analyse and resolve HCP/HCO engagement issues using research and process steps.
• Excellent professional communication skills and strong customer‑service orientation.
• Experience with contract templates and handling redline requests.
• Proficiency in Excel, HCP engagement software, and CRM systems.
• Ability to work independently and collaboratively in a dynamic, fast‑paced environment.
• High proficiency in applying new technologies and AI‑based tools (e.g., task automation, data analysis, content creation).

Benefits

• Hybrid working model (2 days onsite, 3 days remote); flexible start time; workation; sabbatical leave.
• Full support during onboarding, mentoring, training, workshops, and certification co‑financed by PwC.
• Comprehensive medical and wellbeing package (physiotherapy, dental discounts, coaching, mindfulness, psychological support, webinars, workshops, financial and legal advice).
• Opportunity to personalise benefits package (lunch passes, insurance, concierge, veterinary care, massages) and access to a cafeteria, vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid birthday day off.
• Referral bonus for recommending a qualified friend.

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