Customer Service Specialist with Greek | Enterprise Managed Services

PwC Polska; Kraków; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical package

Training and certification support

Flexible working hours

Referral bonus

Volunteering hours

Job summary

PwC Polska is seeking an Engagement Ambassador in Kraków to support healthcare professionals with onboarding, contracting, and invoicing. The role involves no client visits and requires proficiency in English and Greek.

Benefits include a hybrid working model, comprehensive medical coverage, and opportunities for personalizing benefits. Candidates should have over 3 years of experience in healthcare provider engagements and strong problem-solving skills.

Qualifications

• 3+ years of experience in healthcare provider engagements.
• Excellent professional communication skills and strong customer-service orientation.
• Experience with contract templates and handling redline requests.

Responsibilities

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments.
• Facilitate offline contract execution and follow up on outstanding contracts.
• Support post-engagement tasks including invoice reconciliation.

Skills

Healthcare provider engagement

Proficiency in English

Proficiency in Greek

Contract management

Professional communication

Problem-solving

Proficiency in Excel

HCP engagement compliance

Customer service orientation

Data analysis

Tools

HCP engagement software

CRM systems

Job description

Enterprise Managed Services (EMS) – Poland

PwC Poland’s Enterprise Managed Services (EMS) is rapidly expanding within Managed Services Operations. We support and transform the operations of domestic and international clients by applying best practices, streamlining processes, and integrating cutting‑edge technology solutions. This role focuses on supporting back‑office activities for healthcare professionals and stakeholders, without client visits or sales responsibilities.

Engagement Ambassador – Greek

Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments.

• Facilitate offline contract execution between HCP/HCO and internal signatories.
• Review contract redline requests and, when necessary, raise them to Legal.
• Follow up with business owners or HCP/HCO on outstanding contracts.
• Coordinate with stakeholders to manage contract amendments.
• Handle complex scenarios related to activities, contracts, travel, or payments.
• Facilitate HCP travel requests and communicate arrangements.
• Support post‑engagement tasks including invoice reconciliation and expense recording.

Qualifications and Experience

• 3+ years of experience in healthcare provider engagements.
• Proficiency in English and Greek, both verbal and written.
• Knowledge of HCP engagement compliance and regulatory requirements, including authorisations.
• Ability to analyse and resolve HCP/HCO engagement issues using research and process steps.
• Excellent professional communication skills and strong customer‑service orientation.
• Experience with contract templates and handling redline requests.
• Proficiency in Excel, HCP engagement software, and CRM systems.
• Ability to work independently and collaboratively in a dynamic, fast‑paced environment.
• High proficiency in applying new technologies and AI‑based tools (e.g., task automation, data analysis, content creation).

Benefits

• Hybrid working model (2 days onsite, 3 days remote); flexible start time; workation; sabbatical leave.
• Full support during onboarding, mentoring, training, workshops, and certification co‑financed by PwC.
• Comprehensive medical and wellbeing package (physiotherapy, dental discounts, coaching, mindfulness, psychological support, webinars, workshops, financial and legal advice).
• Opportunity to personalise benefits package (lunch passes, insurance, concierge, veterinary care, massages) and access to a cafeteria, vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid birthday day off.
• Referral bonus for recommending a qualified friend.

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