Employee Central Team Manager with German

Jobs2Web; Wrocław; On-site; PLN 110,000 - 170,000; Full time

Job summary

Jobs2Web is looking for an Employee Central Team Manager to lead a team handling administrative tasks across the employee lifecycle for Germany and Poland. You will coordinate onboarding, contracting, payroll changes, and related activities while driving operational excellence and a superior customer experience.

The role requires fluent English and German (C1), at least 6 years in Hire-to-Retire Shared Services with people management or project management, and a Master’s degree in Business

Qualifications

• Fluent in English and German at least C1 level.
• Minimum 6 years in Hire-to-Retire Shared Services with people management or project management.
• Experience in transitioning/transforming processes.

Responsibilities

• Lead a team of up to 15 people and drive customer service excellence.
• Oversee onboarding, contracting, payroll changes, leaves, and transfers using Case Management System.
• Redesign processes for efficiency in a remote setup and ensure knowledge transfer.
• Manage escalations and coordinate with internal and external stakeholders.
• Drive projects with clear targets for service quality and process adherence.

Skills

Communication

Leadership

Empathy

Team spirit

Accountability

Intrapreneurship

Customer orientation

Process optimization

Solution-oriented

Education

Master's Degree in Business Administration

Master's Degree in Psychology

Tools

ServiceNow

SuccessFactors

OpenText

Job description

The position

Looking for a role where you can focus on managing a team responsible for various administrative tasks during the employee lifecycle? Help us build Employee Central team towards operational excellence and splendid customer experience. Your team will be supporting our employees in Germany in the activities from hiring and contracting to work and income related activities. If you are a passionate coordinator willing to support other colleagues in their professional development, you are good in communications and always aiming for continuous improvements, then Hire to Retire Leadership is your place to be!

Tasks & responsibilities

As the Employee Central Team Manager, you will be responsible for:

• playing a crucial role in transition activities from Germany to Poland
• redesigning the processes to make them efficient in the remote set up
• ensuring smooth knowledge transfer, documentation creation and professional service delivery
• managing a team of up to 15 people according to the company values as well as our Leadership principles with focus on customer experience excellence, business process excellence and people development
• organizing setup of the teams with regards to the administration of e.g. shifts set up, assignment of tasks, transfers, contract extensions, part-time work as well as all salary changes, payments, leave of absence, overtime, shift work and terminations, using our Case Management System
• diving deeply in particular processes to help re-designing them, assessing additional activities or take decisions in case of critical situations
• exchanging with our internal and external stakeholders as well as managing escalations using your strong communication skills, social and technical competencies, are also a key part of your role to strive for a splendid customer experience
• working on projects and in the environment where we use targets to measure the service quality, ensuring process adherence in run mode

About our future employee

You should speak English and German language min. on C1 level and preferably and have min. 6 years of professional experience in Hire-to-Retire Shared Services environment with relevant people managing/project managing record.

Additionally, we are looking for:

• A Master's Degree in Business Administration, Psychology or similar (preferably in HR field or related areas)
• Experience in transitioning/transforming processes or other relevant project experience
• Distinct empathy, team spirit, accountability, intrapreneurship, and a high service orientation with customer centricity
• Positive approach with ability to come up with ideas in our Speak-Up culture and actively participate in process optimization
• Proven ability to capture complex issues in a solution-oriented working style (e.g., in the HR 3-pilar-model)
• High quality awareness, resilience, and independence considering changing requirements
• Preferably working experience with ServiceNow, SuccessFactors, and OpenText