CBRE Global Workplace Solutions (GWS) is part of CBRE Group, which employs over 140,000 people worldwide. We provide fully integrated real estate, facilities management, and technology solutions for owners, occupiers, and investors across the globe.
As a global provider of integrated FM services and corporate real estate services, GWS operates in 48 countries, creating stable and safe working environments for our clients and their teams. We focus on comprehensive facility maintenance and efficient infrastructure management, supporting organizations in their daily operations. Thanks to the expertise of our specialists and modern tools, we ensure efficient, predictable, and responsible property management throughout the entire lifecycle of real estate assets.
We are seeking a results-driven Hard FM Lead to oversee the operational integrity of a diverse, multi-country office portfolio. In this strategic role, you will maintain the offices for our global client, commanding all aspects of engineering service delivery‑from critical power infrastructure to building fabric‑to ensure operational excellence and regulatory compliance. You will lead internal technical teams and manage third-party vendors to deliver high-performance maintenance, incident management, and innovative technical solutions.
What You'll Do:
- Direct all planned and reactive maintenance across critical and non-critical infrastructure, including HVAC, BMS, electrical, and life safety systems.
- Lead, mentor, and inspire technical teams, ensuring they remain highly trained, competent, and fully aligned with operational standards.
- Oversee comprehensive vendor management, ensuring third-party performance meets strict contractual and KPI requirements.
- Act as the primary technical point of contact for incident management, root cause analysis, and business continuity planning.
- Drive continuous improvement by developing robust SOPs, emergency procedures, and sustainable operational practices.
- Manage statutory inspections, audits, and health and safety compliance, maintaining meticulous records and documentation.
- Collaborate with global engineering teams on asset life-cycle management, capital planning, and technical project transitions.
- Monitor critical asset capacities and performance to ensure systems operate strictly within design parameters.
- Produce clear, evidence-based technical proposals and cost estimates for operational upgrades and repairs.
- Manage the regional Permit to Work system to ensure all high-risk activities are strictly controlled and documented.
- Liaise with internal helpdesks to ensure both scheduled and unscheduled works are completed within agreed KPI expectations.
- Establish and manage a regional inventory of critical spare parts to minimize downtime during emergency events.
- Act as a strategic liaison for property requirements, coordinating effectively with regional and corporate stakeholders.
What You'll Need:
- Minimum 5 years of hands-on experience in technical facility management or a related role, ideally within high-stakes or financial sectors.
- Engineering degree or relevant technical certification preferred.
- Proven expertise in leading and developing multi-disciplinary technical teams.
- Strong track record of managing complex vendor relationships and sub-contractor performance.
- Comprehensive knowledge of building services, including electrical, mechanical, HVAC, and building fabric.
- Solid knowledge of Physical Security, Fire Safety, and global Health & Safety regulations.
- Demonstrated ability to manage portfolios across multiple geographic locations.
- Fluency in English; proficiency in Polish is highly desirable.
- Exceptional communication skills with an ability to present clear technical proposals and costs.
- A proactive, analytical mindset with the ability to remain calm and decisive under pressure.
- Expertise in managing Permit to Work systems and technical change management.
- Flexibility for regional travel and availability for off-hours emergency support.
What We Offer:
- Hybrid role based at our client's office, in Warsaw, Poland, with occasional travel across the EMEA region.
- Comprehensive benefits package, including private medical care, life insurance, and sports card co-financing.
- Professional growth within a global, industry-leading engineering and operations environment.
- Participation in an employee referral program with rewards for successful recommendations.