EMEA Director, Customer Success & Growth

Senovo Capital Management GmbH; Polska; On-site; PLN 320,000 - 520,000; Full time

Job summary

Sphera is seeking a Director of Customer Success for EMEA to lead a team of Customer Success Managers, shape regional strategy, and drive retention, expansion, and measurable business value for enterprise customers.

You will partner with Sales, Product, Support, and Services to ensure successful adoption of our SaaS solutions and to deliver customer-centric outcomes across the EMEA region.

Qualifications

• 8-12+ years in Customer Success or related field.
• Experience leading and developing CS teams.
• Proven enterprise/strategic account management.
• Experience in a global SaaS environment.
• Strong leadership and stakeholder management.

Responsibilities

• Lead and develop the EMEA CS organization of ~8 CSMs.
• Partner with Sales, Product, and Support to drive retention and growth.
• Define objectives, KPIs, and performance standards.
• Oversee customer health, renewals, and expansion metrics.
• Ensure strong executive relationships with strategic customers.
• Provide data-driven forecasting and reporting.

Skills

Customer Success Leadership

Enterprise client management

Cross-functional collaboration

Upsell Strategy

Strategic thinking

Data-driven decisions

Leadership coaching

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Clari

Vitally

Job description

Sphera is seeking a Director of Customer Success for EMEA to lead a team of Customer Success Managers, shape regional strategy, and drive retention, expansion, and measurable business value for enterprise customers.

You will partner with Sales, Product, Support, and Services to ensure successful adoption of our SaaS solutions and to deliver customer-centric outcomes across the EMEA region.