EMEA Billing & Operations Director (Hybrid)

Citi; Warszawa; Hybrid; PLN 510,000 - 1,280,000; Full time

Benefits offered by this job

Pension Contribution 6% PPE

Private Medical Care for employees and

Life Insurance

Employee Assistance Program

Parental Leave

Sport Card

Flex benefits

Annual discretionary incentive

Employee discounts

Job summary

Citi Solutions Center Poland invites a seasoned EMEA Billing Operations Director to lead high-volume billing, cash management, and transaction services. You will drive strategic transformation, risk management, and exceptional client service across global teams.

You will shape KPI frameworks, leverage AI and automation, partner with Operations, Technology, Product, and Finance to deliver integrated solutions while ensuring regulatory compliance and operational resilience.

Qualifications

• 15+ years of progressive leadership experience in Billing Operations, Cash Management, Trade Operations, or related financial services operations.
• Proven experience leading large-scale operations, complex organizations, and enterprise transformation initiatives.
• Demonstrated success implementing AI, automation, analytics, or digital transformation programs within operations environments.
• Deep knowledge of Cash and Trade Operations, Payment Processing, Transaction Services, operational accounting, reconciliations, and client reporting.
• Strong risk, controls, compliance, and regulatory management experience.

Responsibilities

• Provide executive leadership for Billing, Cash, Trade Operations, and Transaction Services across locations and global teams.
• Develop and execute long-term operational strategies to enhance scalability, client service, productivity, and financial performance.
• Lead transformation initiatives leveraging AI, automation, predictive analytics, and digital solutions to improve efficiency and reduce risk.
• Establish performance metrics, dashboards, and KPI frameworks to drive accountability and continuous improvement.
• Foster leadership and collaboration across Operations, Technology, Product, Finance, Risk, and Compliance to deliver integrated solutions.

Skills

Strategic Leadership

Executive Communication

AI & Digital Innovation

Data-Driven Decision Making

Change Leadership

Risk & Compliance

Job description

Citi Solutions Center Poland invites a seasoned EMEA Billing Operations Director to lead high-volume billing, cash management, and transaction services. You will drive strategic transformation, risk management, and exceptional client service across global teams.

You will shape KPI frameworks, leverage AI and automation, partner with Operations, Technology, Product, and Finance to deliver integrated solutions while ensuring regulatory compliance and operational resilience.