EMEA BD COR Instrument Expert & Training Lead

BD; Warszawa; On-site; PLN 135,000 - 207,000; Full time

Benefits offered by this job

Total Rewards

Equal Opportunity Employer

Job summary

Waters is seeking an experienced BD COR Instrument Expert to join the ADx Technical Services team in Europe, focusing on ensuring ≥98% uptime, rapid 5-hour median restoration, and building regional expert capability across EMEA.

You will support deployment, operation, troubleshooting, lifecycle management and service readiness in close collaboration with Customer Remote Support, Field Service, and regional trainers.

Qualifications

• Engineering degree or equivalent experience in related fields.
• Experience as a third-line support engineer on complex automated diagnostic platforms is an advantage.
• Experience in a field service instrument support role.
• Experience with PC hardware, software, LIS, networking, middleware, database management and automated workflow connectivity desirable.
• Willing to travel across Western Europe and EMEA up to 70%.
• Strong knowledge of Windows and MS Office applications.

Responsibilities

• Maintain advanced technical expertise on BD COR PX, GX and MX configurations.
• Keep BD COR knowledge current through field feedback and product updates.
• Lead BD COR troubleshooting and escalation to support regional service readiness.
• Develop and deliver BD COR training covering installation, maintenance, troubleshooting and escalation handling.
• Monitor site performance and contribute to regional action plans.

Skills

Electromechanics

Electronics

Automation

Software

Physics

Field service

PC hardware

LIS

Networking

Middleware

Database management

Windows

MS Office

Education

Engineering degree or equivalent experience

Tools

Windows OS

Excel

PowerPoint

SharePoint

Outlook

ServiceMax

Job description

Waters is seeking an experienced BD COR Instrument Expert to join the ADx Technical Services team in Europe, focusing on ensuring ≥98% uptime, rapid 5-hour median restoration, and building regional expert capability across EMEA.

You will support deployment, operation, troubleshooting, lifecycle management and service readiness in close collaboration with Customer Remote Support, Field Service, and regional trainers.