Edge Cloud Support Engineer - Linux & Networking Expert

Gcore; Polska; Híbrido; PLN 184.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote/Hybrid/Office options

Global travel up to 45 days

Private medical insurance

Additional sick days

Life events allowance

Language classes

Office snacks & drinks

Team sports activities

Descripción de la vacante

Gcore is seeking a Technical Support specialist to handle English-language inquiries, diagnose technical issues, and provide consultative guidance on Edge Cloud products. You will collaborate with a global team, leveraging Linux systems, APIs, and monitoring tools like Grafana to resolve incidents and improve service reliability.

The role emphasizes strong communication, customer advocacy, and proactive problem-solving, with flexible work options including remote, hybrid, or office setups

Formación

• 1+ year of Technical Support experience.
• English level B2 or higher
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• Good theoretical and hands-on experience with Linux (Ubuntu or CentOS)
• Good hands-on experience with API
• Knowledge of monitoring tools such as Grafana
• Good customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Responsabilidades

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Cloud.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and elevate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

Conocimientos

Technical Support

English B2

Networking basics

Linux

APIs

Grafana

Customer advocacy

Problem solving

Team player

Communication skills

Time management

Herramientas

SQL

OpenStack

ITIL

Descripción del empleo

Gcore is seeking a Technical Support specialist to handle English-language inquiries, diagnose technical issues, and provide consultative guidance on Edge Cloud products. You will collaborate with a global team, leveraging Linux systems, APIs, and monitoring tools like Grafana to resolve incidents and improve service reliability.

The role emphasizes strong communication, customer advocacy, and proactive problem-solving, with flexible work options including remote, hybrid, or office setups