Disputes Specialist with Romanian

Heineken; Kraków; On-site; PLN 78,000 - 123,000; Full time

Job summary

HEINEKEN Kraków is seeking a Finance Operations Analyst focused on Order to Cash. You will liaise with local customers, resolve disputes, and deliver timely data to support collections.

In this role you will collaborate with HGSS teams, use SAP, Excel, and PowerPoint to analyze issues and drive improvements, while maintaining documentation and process controls.

Qualifications

• Experience in Order to Cash, Accounts Receivable or collections.
• Strong analytical and problem-solving abilities.
• Ability to work in a multinational environment with cross-functional teams.
• Fluency in English and Polish or Romanian at high level is expected.

Responsibilities

• Drive improvements in Order to Cash processes and dispute resolution.
• Liaise with local customers, resolve issues and prevent repeats.
• Provide timely, accurate data to support collections and business partners.
• Collaborate with HGSS teams to ensure compliant, effective processes.
• Document processes and contribute to ongoing knowledge sharing.

Skills

Analytical skills

Order to Cash knowledge

Multi-national experience

Communication skills

Tools

SAP

Excel

PowerPoint

Word

Job description

At HEINEKEN Kraków (HEINEKEN Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• driving improvements, being customer oriented and using language skills to liaise with local customers and understanding their pain points
• using strong analytical and digital skills to create better insights, ensuring disputes are resolved and prevented from repeating in future
• demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution
• managing customers queries, solving and closing disputes and performing root cause analyses
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
• driving own personal development in Finance specific skills and business knowledge of implementing prepared development plan
• ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
• maintaining complete and up to date process documentation.

You are a good candidate if you have:

• Romanian on at least C1 level
• English on at least B2 level
• strong analytical skills
• strong understanding of end2end Order to Cash process
• business knowledge including logistic part
• ability to translate rout causes into improvements
• written and verbal communication skills
• experience in multi-national environment (incl. Shared Services Centres)
• mind-set and behaviours aligned with HEINEKEN Finance Behaviours
• strong demonstrated use of Excel, Word, and PowerPoint.

You are a perfect match if you also have:

• previous experience in Order to Cash, Accounts Receivable, Collections, Customer Service, Finance Operations or a related area
• experience coordinating customer-related cases across different business functions
• practical knowledge of invoices, credit notes, deductions and customer account processes
• familiarity with SAP solutions supporting Order to Cash processes.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.