Director – Enterprise Account Management

Decklar Corporation; Poland; Hybrid; PLN 669,000 - 892,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

Decklar is transforming global supply chains with AI-powered decision intelligence and sensorless visibility. The Director – EnterpriseAccountManagement leads strategic relationships, focusing on retention, expansion, and predictable revenue across EMEA, without pursuing new logos.

This senior, customer-facing role requires executive presence and governance discipline; it spans governance cadence, renewal strategy, and multi-geography expansions within existing customers.

Qualifications

• 12–18 years of experience in enterprise account management.
• Experience in SaaS, supply-chain tech, or AI-driven solutions.
• Proven track record managing large, complex enterprise accounts.
• Executive presence with the ability to influence senior stakeholders.
• Cross-geo and cross-BU expansions within existing customers.

Responsibilities

• Own a portfolio of strategic enterprise accounts across EMEA.
• Lead governance forums (QBRs, MBRs, ABRs) and set KPIs.
• Drive renewal strategy, ARR realization, and Net Revenue Retention (NRR).
• Expand footprint into new geographies, business units, and use cases.

Education

Bachelor's Degree in Engineering

Job description

• Qualifications Bachelors Degree in Engineering
• Job Type Full time
• Industry Other/Not Classified
• Remote Job

About Us

Decklar Corporation

Decklar is transforming global supply chains with AI-powered decision intelligence and sensorless visibility. Over 300+ enterprises worldwide trust us to make their supply chains predictive, agile, and resilient.

Our culture is built on responsible rebellion—challenging conventions, embracing diversity, and empowering bold thinkers to solve high-stakes problems. At Decklar, you’ll collaborate across geographies, grow without limits, and help shape the future of supply chain intelligence.

We’re backed by leading global investors and headquartered in Silicon Valley, with offices worldwide.

Job Title: Director – EnterpriseAccountManagement

Location : UAEorBenelux (Belgium / Netherlands) or UK

Company : Decklar

Workplace type : Full time and hybrid ( involves traveling)

About Decklar

Decklar is the world's only real-time Decision AI platform for supply chains, fusing unified visibility with artificial intelligence to enable instant, context-driven decisions at scale. Formerly Roambee, we pioneered supply chain visibility over a decade ago and now lead the evolution to a System of Action — bridging the gap between planning, TMS, and execution with autonomous intelligence. Our AI-native platform processes millions of shipment signals daily, powering dynamic replenishment, goods receipt, quality release, security, asset management, and more for Global 2000 enterprises in pharma, CPG, chemicals, electronics, automotive, and logistics. Headquartered in Santa Clara, CA, with global operations, Decklar is backed by strategic investors and driving rapid growth through innovations.

Role Overview

TheDirector – EnterpriseAccountManagementis responsible forharvesting and growing Decklar’s existing enterprise customer baseacross EMEA. This role owns thepost-sale customer lifecycle, with a clear mandate to driveretention, expansion, and predictable revenue outcomes.

The focus isnot new logo acquisition. Instead, this role maximizes customer lifetime value by:

• identifying opportunities to optimize customers’ operations within existing locations, and
  
• expanding Decklar’s footprint intonew geographies, business units, and use caseswithin the same customer organizations.
  

This is a senior, customer-facing leadership role requiring strong commercial judgment, executive presence, and disciplinedaccountgovernance.

Core Responsibilities

1. StrategicAccountOwnership

• Own a portfolio ofstrategic enterpriseaccountsacross EMEA.
  
• Act as the primary relationship owner post-sale, building trusted, long-term partnerships.
  
• Maintain senior-level engagement acrossCXO, Supply Chain, Operations, Compliance, and ITstakeholders.
  
• Serve as the internal advocate for customer priorities and outcomes.
  

2.AccountGovernance & Operating Cadence

• Establish and lead structuredQBRs, MBRs, ABRs, and executive steering forums.
  
• Drive outcome-based governance with clear KPIs, action tracking, andaccountability.
  
• Maintain robustaccountplans covering:
  
• operational objectives,
  
• renewal timelines,
  
• expansion opportunities,
  
• risks and mitigation plans.
  
• Ownrenewal strategy, forecasting, and closurefor assignedaccounts.
  
• DriveNet Revenue Retention (NRR)through proactive planning and execution.
  
• Identify and execute expansion opportunities through:
  
• deeper penetration within existing locations,
  
• rollout into additional sites, lanes, or plants,
  
• adoption of additional use cases or product capabilities.
  
• Partner with Sales leadership where commercial closure support is required, while retainingaccountownership and continuity.
  
• Owncontract delivery oversight, ensuring commercial commitments are translated into executed outcomes.
  
• Governfinancial projections, ARR realization, ramp assumptions, and margin guardrails.
  
• Track and manageSLA performance, including escalations and corrective actions.
  
• Co‑own delivery outcomes with the Regional VP and Sales leaders where expansions or multi-country programs are involved.
  
• Continuously assess customer operations to identify areas where Decklar can deliver incremental value.
  
• Ensure realized value is measurable, visible, and clearly communicated during executive reviews.
  
• Translate operational insights into structured expansion and optimization initiatives.
  

What This Role Is Not

• Not a prospecting or new-logo sales role.
  
• Not a customer support or operational delivery role.
  

This role exists toprotect, grow, and deepen existing customer relationships.

Success Metrics

• Renewal rate andNet Revenue Retention (NRR)
  
• Expansion revenue from existingaccounts
  
• Renewal forecast accuracy
  
• SLA adherence and delivery performance
  
• Governance cadence adherence (QBR/MBR execution)
  
• Executive relationship depth and customer advocacy
  

Qualifications & Experience

Required

• 12–18 years of experience inenterpriseaccountmanagement, ideally inSaaS, supply-chain technology, logistics platforms, IoT, or AI-driven solutions.
  
• Proven track record managinglarge, complex enterpriseaccountswith significant ARR.
  
• Strong commercial discipline: contracts, pricing constructs, forecasting, and financial ownership.
  
• Experience drivingcross-geo and cross-business-unit expansionswithin existing customers.
  
• Executive presence with the ability to influence senior stakeholders.
  
• Highly structured operator with strong governance and follow-through.
  

Preferred

• Experience working with customers inpharma, manufacturing, retail, chemicals, electronics, or high-value logistics.
  
• Familiarity with EMEA markets; exposure to EMEAis a strong advantage.
  

Why Join Decklar

• Lead strategic enterprise relationships at scale.
  
• Play a critical role in driving predictable, high-quality revenue growth.
  
• Work with a category-definingDecision AI platformtransforming global supply chains.
  
• High-visibility role with direct impact on customer outcomes and regional performance.
  
• Competitive compensation and long-term growth opportunity.
  

Requirements

Required

• 12–18 years of experience inenterpriseaccountmanagement, ideally inSaaS, supply-chain technology, logistics platforms, IoT, or AI-driven solutions.
  
• Proven track record managinglarge, complex enterpriseaccountswith significant ARR.
  
• Strong commercial discipline: contracts, pricing constructs, forecasting, and financial ownership.
  
• Experience drivingcross-geo and cross-business-unit expansionswithin existing customers.
  
• Executive presence with the ability to influence senior stakeholders.
  
• Highly structured operator with strong governance and follow-through.
  

Preferred

• Experience working with customers inpharma, manufacturing, retail, chemicals, electronics, or high-value logistics.
  
• Familiarity with EMEA markets; exposure to EMEAis a strong advantage.