Digital Commerce Resolution Specialist (Afternoon hours)

BioLegend, Inc.; Kraków; On-site; PLN 120,000 - 200,000; Full time

Benefits offered by this job

Private healthcare

Life Insurance

Employee referral program

Tuition reimbursement

Modern office facilities

Bike subsidy

CSR and sports initiatives

Relaxation, gaming and nursery rooms

Up to 4 additional vacation days

Job summary

Revvity’s Global eCommerce team seeks a Digital Transaction Analyst to ensure shipments meet promised dates by overseeing electronic transactions between Revvity and client systems.

Key responsibilities include following SOPs to ship orders the same day, identifying and resolving failed/blocked orders, and maintaining clear communication with customers and internal stakeholders.

Qualifications

• Experience with SAP Order Entry and invoicing processes.
• Ability to diagnose and resolve EDI/cXML order failures.
• Familiarity with IDOC error handling and electronic invoicing.

Responsibilities

• Follow SOPs to process and ship orders the same day.
• Run reports to identify failed/blocked orders and resolve root causes.
• Communicate with customers and create cases when needed.
• Document reasons for order issues and monitor follow-up actions.
• Resolve customer requests and provide timely updates.
• Handle inquiries from customers and client systems via multiple channels.
• Log and close issues while keeping customers informed.
• Serve as the case owner for reported problems.

Skills

SAP

cXML/EDI troubleshooting

IDOC failures

Electronic invoices

B2B marketplaces

SFDC case management

Attention to detail

Time management

Deadline-driven

Communication skills

Tools

Ariba

Coupa

Jaggaer

Job description

As a key player on the Global eCommerce Team, the digital transaction analyst ensures that Revvity’s largest B2B clients receive shipments on or before promise date by overseeing electronic transactions between Revvity and the client system.

Key responsibilities

• Meticulously follow SOPs to ensure that orders are processed & shipped the same day
• Run dynamic reports throughout the day to identify failed/blocked EDI/cXML orders, address/resolve the reason for block, and confirm the order is clear to proceed to fulfillment.
• Create and leverage cases when communicating with customers
• Document reasons for order failure/block in tracking, regularly review and address root cause to avoid issues on future orders
• Solve for immediate customer needs including complaints, issues, tasks, requests, or updates
• Handle incoming contact from customers and customer systems (calls, email, 3rd party platforms) and ensure the customer’s need is addressed quickly and effectively
• Log, classify, solve and close any issues that pop up in a timely and effective manner while keeping the customer informed throughout the process
• Act as the customer facing “case owner” when the customer has reported a problem

Required qualifications

• SAP (Order Entry, Customer Master, Deals, invoice output settings)
• Troubleshooting cXML or EDI orders
• Addressing IDOC failures
• Troubleshooting electronic invoices
• Customer transactions over B2B marketplaces (Ariba, Coupa, Jaggaer)
• SFDC case management
• Meticulous attention to detail
• Excellent time management
• Relentless commitment to deadlines
• Excellent written and verbal communication skills

What We Offer

• Private healthcare, including dental care, through Lux Med
• Life and long-term disability insurance through Generali
• MultiSport card and a broad range of social benefits
• Christmas vouchers and subsidies for vacations and childcare
• Option to borrow office equipment for your home workspace
• Tuition reimbursement
• Employee referral program
• Internal career development opportunities across multiple business areas
• Modern office facilities, including parking
• Bike subsidy
• CSR and sports initiatives
• Relaxation, gaming, and nursery rooms
• Up to 4 additional vacation days