Device Management Specialist (L2) - Windows, macOS, iOS

3400 Kyndryl Global Services Delivery Centre Polska Sp. z o.o; Wrocław; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

Kyndryl Global Services Delivery Centre Polska Sp. z o.o in Wrocław is looking for an L2 Device Management Specialist to run day-to-day operations of the enterprise device fleet using Omnissa/Workspace ONE and Jamf Pro.

You will provide Level-2 support for enrollment, policies, deployments, patching and compliance across Windows, macOS, iOS and Android. You will work within SLA, follow security and governance rules, escalate complex cases to L3, and contribute to RCA and continuous improvement

Qualifications

• 1–5 years in EUC / Device Management or endpoint support.
• Experience in Level-2 operations for device enrollment, deployments and compliance.
• English, French and Italian at B2 minimum.

Responsibilities

• Provide Level-2 support for enrollment, policies, applications, patching and compliance.
• Ensure SLA-driven execution and governance; contribute to RCA and improvements.
• Escalate complex cases to L3 and participate in ongoing optimization.

Skills

Workspace ONE

Jamf Pro

Windows/macOS/iOS support

PowerShell/Bash scripting

ITIL mindset

Tools

Omnissa/Workspace ONE

Jamf Pro

Job description

Kyndryl Global Services Delivery Centre Polska Sp. z o.o in Wrocław is looking for an L2 Device Management Specialist to run day-to-day operations of the enterprise device fleet using Omnissa/Workspace ONE and Jamf Pro.

You will provide Level-2 support for enrollment, policies, deployments, patching and compliance across Windows, macOS, iOS and Android. You will work within SLA, follow security and governance rules, escalate complex cases to L3, and contribute to RCA and continuous improvement