Desktop Support Engineer - SCCM

Infoplus Technologies UK Limited; Województwo wielkopolskie; On-site; PLN 60,000 - 90,000; Full time

Job summary

Infoplus Technologies UK Limited is seeking an experienced Desktop Support Engineer with SCCM expertise to support a key client in a global IT services environment. This fully onsite permanent role requires strong technical troubleshooting in Microsoft environments and hands-on SCCM deployment and patch management.

You will provide on-site support for desktops, laptops, printers, and other equipment, troubleshoot Windows 10/11 and Microsoft 365, manage AD and VPN connectivity, and contribute to

Qualifications

• Experience in on-site desktop support or EUC support.
• Hands-on SCCM deployment and patching at client level.
• Strong Windows 10/11 and Microsoft 365 knowledge.
• Experience with Active Directory and user account administration.
• Proficient in ITSM processes and ServiceNow.
• Fluent in Polish and English communication.

Responsibilities

• Provide on-site desktop, laptop, printer support.
• Troubleshoot Windows 10/11 and MS 365 issues.
• Resolve SCCM client deployment and patch failures.
• Coordinate desktop rollouts to minimise disruption.
• Prepare deployment and rollout requests.
• Support incident, problem and change management.
• Configure and deploy new devices across facilities, including shopfloor.
• Maintain IT asset inventory and update systems.
• Support Active Directory, Cisco VPN and remote access.
• Use ServiceNow to track and resolve issues.
• Perform data analysis and reporting with MS Office.
• Collaborate with IT teams to ensure service delivery.

Skills

Desktop support

SCCM expertise

Windows 10/11

Microsoft 365

Active Directory

ITSM

ServiceNow

Remote support

Cisco VPN

Analytical skills

Education

Microsoft Certifications

ITIL Foundation

Tools

SCCM

ServiceNow

TeamViewer

Cisco VPN

Job description

We are currently looking for an experienced Desktop Support Engineer with SCCM expertise to join a leading global IT services and consulting organisation, supporting one of its key clients, a multinational company operating in the lighting and technology industry.

This is an excellent opportunity for an IT professional with strong technical troubleshooting skills, experience in Microsoft environments, and hands-on knowledge of SCCM application deployment and patch management.

Work Model: Fully Onsite

Employment Type: Permanent, Full-Time

Languages: Fluent in Polish and English

Key Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and other workplace IT equipment.
• Troubleshoot Windows 10/11 operating systems, Microsoft 365 applications, and desktop-related technical issues.
• Investigate and resolve SCCM client-side application deployment and patching failures.
• Coordinate desktop changes and software rollouts to minimise disruptions and avoid conflicts with high-priority incidents.
• Prepare and manage deployment and rollout requests.
• Support incident, problem, and change management activities in accordance with ITSM processes.
• Configure, deploy, and commission new laptops and desktops across the facility, including shopfloor environments.
• Maintain accurate IT asset inventory records and update relevant management systems.
• Provide support for Active Directory, VPN connectivity (Cisco), and remote access solutions.
• Use ITSM ticketing platforms, such as ServiceNow, to track, manage, and resolve technical issues.
• Perform data analysis, reporting, and documentation using Microsoft Office tools.
• Collaborate with internal IT teams and stakeholders to ensure effective service delivery.

Required Skills and Experience

• Fluent Polish and English communication skills.
• Previous experience in an onsite Desktop Support, IT Support, or EUC Support Engineer role.
• Hands-on experience troubleshooting SCCM application deployment and patching issues at client level.
• Strong knowledge of Windows 10/11 and Microsoft 365 environments.
• Experience supporting laptops, desktops, printers, and workplace IT hardware.
• Working knowledge of Active Directory and user account administration.
• Familiarity with ITSM ticketing systems, preferably ServiceNow.
• Experience using remote support tools such as TeamViewer.
• Knowledge of Cisco VPN and remote connectivity troubleshooting.
• Strong analytical, organisational, and systematic problem-solving skills.

Desirable Qualifications

• Microsoft certifications such as MCP, MCSA, or MCSE.
• SCCM-related training or certification.
• ITIL Foundation certification or knowledge of ITIL V2/V3 practices.
• Experience in manufacturing, industrial, or shopfloor IT environments.