Deskside Technician

Stefanini EMEA; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Full-time

Flexible benefits

Private medical healthcare

Additional holidays

Job summary

Stefanini EMEA in Warsaw is seeking a proactive IT support professional to join our fast-paced, ambitious team. You will provide hands-on on-site and remote assistance to ensure the delivery of premium IT support services for our clients.

Key responsibilities include handling Tier 2/3 incidents, installing PCs and LAN equipment, coordinating with vendors, and documenting changes while maintaining a high level of customer satisfaction in a multicultural environment.

Qualifications

• Approximately 2 years of experience in IT service/support.
• Fluent in Polish and English.
• Familiar with ServiceNow ticketing.
• Team player in a global, multicultural context.

Responsibilities

• Provide support that consistently meets or exceeds customer expectations.
• Identify, analyze, and repair product failures; replace parts as needed.
• Receive and resolve issues from Tiers 2 and 3 onsite with resolver group as needed.
• Install and set up equipment, PCs, peripherals, and LAN-based hardware.
• Coordinate with third-party vendors to resolve hardware and software problems.
• Document changes to inventory and configuration.

Skills

Operational ICT procedures

ICT Infrastructure

ServiceNow

Teamwork

Analytical thinking

Communication

Polish/English bilingual

Job description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverseposition. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

Responsibilities but not limited to:

• Provide support that consistently meets or exceeds Customer expectations;
• Identify, analyze, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all managed devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Receive and resolve hardware or software related issues from Tiers 2 and 3 when break‑fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third-party vendors for technical assistance;
• Execute the installation of PCs, peripherals and LAN‑based equipment;
• Move workstations, peripherals and telecommunications equipment, as required;
• Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's,;
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's,
• Test completed IMAC's and verify acceptance by end user,
• Document changes to inventory use and configuration,
• AV and Conference support with software such as MTR or Cisco rooms.

Job Requirements

Your Technical Expertise Includes:

• You have the essential knowledge of:
• Operational ICT procedures and processes regarding the delivery of contracted services.
• ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services.
• You are familiar with the System Management tools like ServiceNow for ticket handling.
• You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity).
• You have approximately 2 years of experience in the domain.
• You are fluent in Polish and English.

Your Personal and Interpersonal Skills Include:

• You have strong ability to address business challenges and opportunities with customer focus;
• You are have analytical thinking skills and creative approach to problem solving;
• You have excellent communication skills;
• You are a good team member and collaborator.

What we offer:

• Full time employment;
• Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more);
• Premium private medical healthcare, which includes dental care and insurance policy for international travel;
• And up to 4 extra days of paid holidays per year!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.