Delivery Manager

Viseven; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth

Paid Time Off

Medical Insurance

English Courses

Professional Development

Corporate Events

Work From Home

Job summary

Viseven Group in Warsaw is seeking an experienced Delivery Manager to lead and coordinate customer personalization initiatives for pharma clients. You will manage cross-functional teams, budget, and resources while collaborating with Sales and Account Management to deliver high-value solutions.

The role requires 2+ years in delivery management, strong English communication, and a solid tech background, with experience in pharma and web development projects.

Qualifications

• 2+ years of Delivery Manager experience (Product Owner, Project Management or Business Analysis).
• Fluency in English, both written and spoken.
• Strong communication skills.
• Strong technical background.
• Experience in Pharma domain.
• Good sales skillset.
• Experience in managing/coordinating Web development projects.
• Understanding of business policies and procedures.

Responsibilities

• Align personalization initiatives with the overall strategy and provide input to the Regional Delivery Lead.
• Lead and manage the delivery of customer personalization initiatives within their respective teams.
• Coordinate with the Delivery Director to allocate resources effectively within their teams.
• Collaborate with stakeholders to understand their personalization requirements and align initiatives accordingly.
• Manage client project portfolios, including budgeting, resource planning, risk management, and project execution.
• Track and analyze project performance metrics, identify areas for improvement, and provide reports to the Regional Delivery Lead.
• Collaborate with other Delivery Managers and teams to ensure seamless coordination and information sharing.
• Seek feedback, identify process bottlenecks, and propose improvements to enhance efficiency and effectiveness of personalization initiatives.

Skills

Delivery management

English fluency

Communication skills

Technical background

Pharma domain experience

Sales skills

Web development coordination

Problem solving

Stakeholder collaboration

Tools

Jira

MS Office

CRMs

Job description

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Responsibilities:

• Align personalization initiatives with the overall strategy and provide input to the Regional Delivery Lead.
• Lead and manage the delivery of customer personalization initiatives within their respective teams.
• Coordinate with the Delivery Director to allocate resources effectively within their teams.
• Collaborate with stakeholders to understand their personalization requirements and align initiatives accordingly.
• Manage client project portfolios, including budgeting, resource planning, risk management, and project execution. Plan and execute personalization projects within their teams, ensuring successful implementation and delivery. Manage the budget for projects within their teams, ensuring effective resource utilization and cost control.
• Track and analyze project performance metrics, identify areas for improvement, and provide reports to theRegional Delivery Lead.
• Collaborate with other Delivery Managers and teams to ensure seamless coordination and information sharing.
• Seek feedback, identify process bottlenecks, and propose improvements to enhance the efficiency and effectiveness of personalization initiatives. Gathering customer evaluations of delivery services and continually improving service quality.
• Identify key technical objectives and provide solution recommendations while performing business process and management consulting analysis for customers.
• Support the Sales team by identifying potential sales opportunities and gathering requirements to develop solutions with strong value propositions.
• Evaluate incoming requests, performing initial scoping, and analyzing incoming requests for completeness.
• Cooperate closely with Account Managers to provide technical and quality expertise for customers.
• Contributing to the growth and development of customer channels.

Requirements:

• 2+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis).
• Fluency in English, both written and spoken.
• Strong communication skills.
• Strong technical background.
• Experience in Pharma domain.
• Good sales skillset.
• Quick thinking and ability to deal with high volume of quick projects.
• Desire to learn new technologies, deep dive into details and troubleshoot the problems.
• Experience in managing/coordinating Web development projects.
• Understanding the business policies and procedures.
• Experience with an account/project management tools, like Jira, MS Office, CRMs.

What we provide:

We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:

• Competitive Compensation: Regular performance-based salary and career development reviews.
• Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
• Career Growth: Opportunities for professional and career advancement.
• Paid Time Off: 18 business days per year (20 business days after 2 years of service).
• Sick Leave: Non-documented: 4 business days per year.
• Documented: 20 business days per year.
• Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
• Medical Insurance: Comprehensive coverage.
• English Courses: Learning opportunities to improve your language skills.
• Professional Development: Participation in forums and conferences.
• Corporate Events: Regular team-building activities and events.
• Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.