Dedicated Account Representative

CW Government Travel; Polska; In loco; PLN 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and welfare insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Access to learning platform courses

Descrizione del lavoro

Amex GBT is seeking a Dedicated Account Representative to be the primary interface with the client for travel management. You will support Client Management leaders, coordinate action plans, and deliver end-to-end travel program support including reporting and escalation management.

Responsibilities include creating and presenting MI insights, managing client reports and dashboards, and collaborating with service delivery.

Competenze

• Thorough knowledge of the Business Travel Industry.
• Strong MS Office skills (Excel, PowerPoint, Word).
• Excellent written and verbal communication skills.
• Problem solving and resourcefulness.
• Ability to analyze raw data to draw insights.
• Ability to work under pressure and meet deadlines.
• Proficiency with Amex GBT product knowledge.
• Ability to build strong working relationships.
• Adaptable to change and fast-paced environments.
• Experience with reporting and analytics tools.
• Proficiency in Power BI and Excel advanced features.

Mansioni

• Maintain client setup in GBT MI database for consistent reporting.
• Prepare quarterly and monthly reports and scorecards to agreed specifications and timelines.
• Analyze client needs and develop MI solutions to meet them.
• Act as the main MI contact for reporting tool support, setup, maintenance, and consultations.
• Support day-to-day functions to enable the team to focus on strategic work.
• Assist with implementing new markets and services ensuring MI, service delivery and processes are in place.
• Support PRDS requests and audit airfare checks.
• Provide client program support with action plans and client calls as needed.
• Facilitate end-to-end resolutions with internal resources and Amex GBT groups.
• Assist with monthly settlements and regional/global consolidation tasks.

Conoscenze

Client management

MI reporting

PowerPoint

Excel

Dashboard design

Data analysis

Communication

Problem solving

Adaptability

Strumenti

MS Access

Power BI

Excel VBA

Pivot

MS Query

Descrizione del lavoro

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Dedicated Account Representative will be the primary interface with the client as a travel management point of contact. In addition to that, this role will support Client Management leaders and customer contacts on a day-to-day basis. Responsibilities include, but are not limited to, facilitating, compiling and overseeing execution of action plans, and providing end to end support for day to day travel program requirements and escalation support. Provide general assistance for monthly reporting packages and ad hoc data. Function as the key liaison between client management and service delivery to ensure program connectivity. Interact and support client in special projects and day-to-day requests such as policy exception management, crisis management and post trip reporting management. Leverage project management, analytical skills, and PowerPoint, Excel and industry knowledge to create more compelling and professional presentations.

What You'll Do

• Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
• Manage and prepare quarterly review reports, monthly & ad-hoc reports to the specification and timescales agreed with the client. Accountable for putting together & checking the accuracy of all scorecards. Assist with building Presentations in order to drive Internal business goals.
• Undertake analysis of client needs and develop MI solutions to meet them.
• Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
• Day to Day functions - support the day to day functions/processes so that the team can work on more strategic focus.
• Accountable for helping to support interactive initiatives from a strategic and technology standpoint.
• Assist with the implementation of new markets & services, ensuring all MI, service delivery, ijet & online processes have been implemented.
• Support with the loading & upkeeping of PRDS requests. Help to audit the air fares checks requested by the client.
• Provide overall client program support to CGM & Global Service Delivery Managers. Assist with putting together action plans, joining calls with the client or local markets when required.
• Facilitate end to end resolutions utilizing internal resources and partnering with Amex GBT support groups.
• Monthly Financial Settlements - Assists Client Manager to ensure all settlements are submitted to finance teams for regional consolidation or global collective on yearly accounts confirmation file.

What We're Looking For

• Thorough knowledge of the Business Travel Industry
• A good understanding of business travel front Office, mid Office and back office Tools/Processes.
• Highly Skilled With Microsoft Office (Excel, Powerpoint And Word)
• Strong written and verbal communication skills with attention to detail
• Proactive on problem solving & resourceful
• Dedicated and the willingness to succeed.
• Familiar with Amex GBT product knowledge
• Ability to work under pressure and maintain flexibility. To prioritize and manage competing demands to meet deadlines
• Ability to analyze & assess raw data to draw meaningful conclusions
• Interaction and communication with diverse working styles, ability to build and leverage strong working relationships
• Adaptation to change and new direction on short notice
• Ability to identify issues or challenges requiring escalation
• Ability to work under tight timelines and pressure of client driven deliverables / demands
• Ability to build and leverage relationships effectively
• Ability to learn technology and navigate resolution to technology issues using Amex GBT support channels
• Thorough knowledge of insights reporting tool
• Expert in designing dynamic and creative Dashboards, Automation using macros, Statistical Analysis, Advance functions in excel.
• Highly Skilled With MS Access Window API, Power BI, Excel VBA, Excel Array Formula, Pivot, Ms Query, Excel Micro Charts
• Proficiency in Building fully-integrated Excel Financial Models and data handling

Location

Poland

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

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