Account Manager

American Express Global Business Travel; Polska; Presencial; PLN 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Learning platform access

Inclusion Groups

Resumo da oferta

American Express Global Business Travel is seeking an Account Manager to serve as the primary local link between regional clients and the corporate organization. You will drive retention, satisfaction, and organic growth while collaborating with cross-functional teams to deliver integrated travel solutions.

This role blends sales, program management, and trusted advisory skills. You will manage a portfolio of HQ or non-HQ customers from Poland, conducting regular business reviews and shaping

Qualificações

• Ability to build strategic, multi-year plans
• Ability to engage seniore stakeholders and drive outcomes
• Identifying cross-sell/upsell opportunities within accounts
• Leading cross-functional teams to deliver solutions
• Conducting regular business reviews to demonstrate ROI

Responsabilidades

• Account Planning: Build and execute written, multi-year strategic joint plans tailored to each major customer’s business goals.
• Executive Engagement: Cultivate trusted relationships with senior stakeholders and decision-makers at the client organization.
• Revenue Growth: Identify and close cross-selling and upselling opportunities within existing accounts to meet expansion targets.
• Internal Coordination: Lead virtual or cross-functional internal teams (product, support, delivery) through influence to ensure seamless solution delivery and issue resolution.
• Governance & Review: Conduct regular business reviews (QBRs) and track performance metrics to demonstrate ongoing ROI and strategic value.

Conhecimentos

Account planning

Executive engagement

Opportunity identification

Relationship management

Ecosystem understanding

Autonomy

Structured approach

Persistence/will to win

Descrição da oferta de emprego

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As account manager, you act as the primary local link between regional clients and the main corporate organization, driving retention, satisfaction, and organic growth without daily in-person supervision from headquarters. Your portfolio can be either HQ or non-HQ customers. Position Dynamics: you act as a hybrid of a high-level salesperson, a program manager, and a trusted advisor bridging the client and internal cross-functional teams.

What you’ll do

• Account Planning: Build and execute written, multi-year strategic joint plans tailored to each major customer’s business goals.
• Executive Engagement: Cultivate trusted relationships with senior stakeholders and decision-makers at the client organization.
• Revenue Growth: Identify and close cross-selling and upselling opportunities within existing accounts to meet expansion targets .
• Internal Coordination: Lead virtual or cross-functional internal teams (product, support, delivery) through influence to ensure seamless solution delivery and issue resolution.
• Governance & Review: Conduct regular business reviews (QBRs) and track performance metrics to demonstrate ongoing ROI and strategic value.

What we're looking for

• Stress resistant & multi-tasker
• Excellent time-management and priority setting
• Being capable of identifying opportunities, and drive the execution of them considering GBT’s targets and priorities
• Good relationship management
• Understanding well GBT’s eco-system (operationally / product suite / OBT’s and who they connect to each other)
• Autonomous as team player
• Structure is key
• Will to win mentality

Location Poland

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.