Account Manager

American Express Global Business Travel; Województwo mazowieckie; Presencial; PLN 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Travel perks from major providers

Access to 20,000+ courses on learning

Diversity & Inclusion programs

Wellbeing resources

Descripción de la vacante

Amex GBT is seeking an Account Manager in Poland. You will act as the primary local link between regional clients and the main corporate organization, driving retention, satisfaction, and growth with minimal daily supervision from headquarters.

You will blend elements of high-level sales, program management, and trusted advisory work, coordinating with product, support, and delivery teams to ensure value delivery and issue resolution while conducting regular governance reviews.

Formación

• Stress resistance and multi-tasking ability required.
• Strong time-management and priority setting.
• Ability to identify opportunities and drive execution aligned with targets.
• Excellent relationship management with senior stakeholders.
• Autonomy while being a team player; structured approach and a winning mindset.

Responsabilidades

• Account Planning: Build and execute multi-year strategic joint plans for major customers.
• Executive Engagement: Build trusted relationships with senior decision-makers.
• Revenue Growth: Identify and close cross-selling/upselling opportunities within accounts.
• Internal Coordination: Lead cross-functional teams to ensure seamless delivery and issue resolution.
• Governance & Review: Conduct regular business reviews and track ROI.

Conocimientos

Stress resistant

Time management

Opportunity spotting

Relationship management

Autonomous as team player

Structured

Will to win mentality

Descripción del empleo

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As account manager, you act as the primary local link between regional clients and the main corporate organization, driving retention, satisfaction, and organic growth without daily in-person supervision from headquarters. Your portfolio can be either HQ or non-HQ customers.

Position Dynamics: you act as a hybrid of a high-level salesperson, a program manager, and a trusted advisor bridging the client and internal cross-functional teams.

What You’ll Do

• Account Planning: Build and execute written, multi-year strategic joint plans tailored to each major customer’s business goals.
• Executive Engagement: Cultivate trusted relationships with senior stakeholders and decision-makers at the client organization.
• Revenue Growth: Identify and close cross-selling and upselling opportunities within existing accounts to meet expansion targets .
• Internal Coordination: Lead virtual or cross-functional internal teams (product, support, delivery) through influence to ensure seamless solution delivery and issue resolution.
• Governance & Review: Conduct regular business reviews (QBRs) and track performance metrics to demonstrate ongoing ROI and strategic value.

What We’re Looking For

• Stress resistant & multi-tasker
• Excellent time-management and priority setting
• Being capable of identifying opportunities, and drive the execution of them considering GBT’s targets and priorities
• Good relationship management
• Understanding well GBT’s eco-system (operationally / product suite / OBT’s and who they connect to each other)
• Autonomous as team player
• Structure is key
• Will to win mentality

Location

Poland

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?