Associate Travel Consultant (German and English)

American Express Global Business Travel; Warszawa; On-site; PLN 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Learning platform courses

Job summary

Amex GBT is seeking a Travel Consultant fluent in German and English to support our corporate clients from a fully remote Poland-based team. You’ll advise on travel options, coordinate bookings, and ensure policy compliance while delivering exceptional service.

Join a collaborative, 24/7 Traveler Care unit with training provided and opportunities for growth across the Amex GBT network.

Qualifications

• 1+ year of experience in a call center.
• Professional communication in German and English.
• Computer and application skills (MS Office, internet).
• Understanding of math basics (percentages, taxes).
• Passion for excellence in client service and attention to details.

Responsibilities

• Advise and arrange travel for corporate customers (individuals/groups).
• Educate on travel options (air, road, rail, hotels).
• Use GDS systems (e.g., Amadeus); training provided.
• Ensure compliance with travel policy and regulations.
• Provide positive telephone service and handle special requests.
• Collaborate within the team to coach and give feedback.

Skills

German language

English language

Call center

Customer service

Tools

Amadeus GDS

Microsoft Office

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant with German and English, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT!

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Educate customers on travel options including air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Amadeus. Training will be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• 1+ year of experience working in a call center
• Professional communication (written and verbal) in both German and English
• Computer and application skills, including Microsoft applications and internet browsing
• Understanding of math applications, including percentages and taxes
• Passion for excellence in client service and attention to detail
• Act with integrity, and look after personal traveler information
• Resolving customer issues quickly and independently and with supplier
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation.

In this role, the working hours are from Monday to Friday within two shifts: 8am-4pm and 10am-6pm, following the German holiday calendar.

We provide a 2-months training. The first and the last week takes place in our office in Warsaw (accommodation and transport fee will be covered by the company).

The role is fully remote in Poland - must reside in Poland.

Location Warszawa, Poland

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
• access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first

We strive to champion Inclusion in every aspect of our business at Amex GBT.

You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!