Data Quality Specialist - German, AGI Data Services - G T Quality

Amazon MLS Poland Sp. z o.o.; Województwo pomorskie; On-site; PLN 80,000 - 95,000; Full time

Job summary

Amazon MLS Poland Sp. z o.o. is seeking Quality Specialists to establish and maintain quality frameworks across our operations. You will define metrics, implement improvements, and partner with customers, operations, and internal support to raise workflow quality.

In this role you will analyze data trends, monitor performance, coach teams, handle escalations, and keep process documentation up to date. This is a base-pay role with further compensation elements as described.

Qualifications

• Define quality metrics for established workflows.
• Create prescriptive actions for quality issues.
• Partner with customers, operations and internal support teams to optimize workflow quality.
• Conduct side‑by‑side to identify opportunities for workflow enhancement and quality improvements.
• Analyze data trends and develop solutions.
• Monitor quality performance and coach operations teams.
• Create and maintain quality metrics reports.
• Handle customer escalations and recommendations.
• Evaluate and suggest improvements for quality tools.
• Support process documentation and implementation.

Responsibilities

• Develop quality strategies with customers and CPMs, including metrics and audit targets.
• When issues arise, create prescriptive actions and analyze data to propose solutions.
• Maintain a continuous improvement cycle by feeding insights between operations and customers.

Skills

Quality metrics

Data analysis

Process improvement

Stakeholder collaboration

Quality tooling evaluation

Job description

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.

We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on!

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.

Key job responsibilities

• - Define and implement quality metrics for established workflows
• - Create prescriptive actions for quality issues
• - Partner with customers, operations and internal support teams to optimize workflow quality
• - Conduct side‑by‑side to identify opportunities for workflow enhancement and quality improvements
• - Analyze data trends and develop solutions
• - Monitor quality performance and coach operations teams
• - Create and maintain quality metrics reports
• - Handle customer escalations and recommendations
• - Evaluate and suggest improvements for quality tools
• - Support process documentation and implementation

The minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as performance bonuses, where applicable. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements.

Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, discounts for meals at the company’s canteen, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well‑being).

The minimum base pay for this position is PLN 7,841 monthly.

A day in the life

Primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side‑by‑side observations, and metric analysis. Through regular side‑by‑side sessions, they identify opportunities for workflow enhancement and quality improvements.

The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.