Data Quality & Process Improvement Specialist

Amazon; Województwo pomorskie; On-site; PLN 80,000 - 95,000; Full time

Benefits offered by this job

Pension plans

Health insurance

Life and disability insurance

Business travel insurance

MultiSport card

Employee discount code and program (ED

Employee Assistance Program

Discounts for meals at canteen

Job summary

Amazon MLS Poland Sp. z o.o. in Gdansk, Poland, is seeking a Quality Assurance Specialist to define and implement quality metrics, create prescriptive actions, and partner with operations and customers to optimize workflow quality.

You will analyze data trends, monitor performance, coach teams, and help maintain documentation and quality tools, with a base salary starting at PLN 7,841 per month and comprehensive benefits.

Qualifications

• Advanced-level proficiency in German language (C1+).
• Intermediate-level proficiency in English (B2+).
• 1+ years of experience in a quality assurance, quality control, or data quality role.
• Experience defining, tracking, and reporting quality metrics or KPIs.
• Strong analytical and problem-solving skills with root-cause analysis.
• Experience working with data to identify trends and quality issues.
• Ability to create and maintain process documentation and SOPs.

Responsibilities

• Define and implement quality metrics for established workflows.
• Create prescriptive actions for quality issues.
• Partner with customers, operations and internal support teams to optimize workflow quality.
• Conduct side-by-side to identify opportunities for workflow enhancement and quality improvements.
• Analyze data trends and develop solutions.
• Monitor quality performance and coach operations teams.
• Create and maintain quality metrics reports.
• Handle customer escalations and recommendations.
• Evaluate and suggest improvements for quality tools.
• Support process documentation and implementation.

Skills

German (C1+)

English (B2+)

Quality metrics

Data analysis

Root cause analysis

Education

Bachelor’s degree in Linguistics, Data Science, Business

Tools

Excel

SQL

BI tools

Job description

Amazon MLS Poland Sp. z o.o. in Gdansk, Poland, is seeking a Quality Assurance Specialist to define and implement quality metrics, create prescriptive actions, and partner with operations and customers to optimize workflow quality.

You will analyze data trends, monitor performance, coach teams, and help maintain documentation and quality tools, with a base salary starting at PLN 7,841 per month and comprehensive benefits.