Data Quality & Process Improvement Specialist

Amazon MLS Poland Sp. z o.o.; Województwo pomorskie; On-site; PLN 80,000 - 95,000; Full time

Job summary

Amazon MLS Poland Sp. z o.o. is seeking Quality Specialists to establish and maintain quality frameworks across our operations. You will define metrics, implement improvements, and partner with customers, operations, and internal support to raise workflow quality.

In this role you will analyze data trends, monitor performance, coach teams, handle escalations, and keep process documentation up to date. This is a base-pay role with further compensation elements as described.

Qualifications

• Define quality metrics for established workflows.
• Create prescriptive actions for quality issues.
• Partner with customers, operations and internal support teams to optimize workflow quality.
• Conduct side‑by‑side to identify opportunities for workflow enhancement and quality improvements.
• Analyze data trends and develop solutions.
• Monitor quality performance and coach operations teams.
• Create and maintain quality metrics reports.
• Handle customer escalations and recommendations.
• Evaluate and suggest improvements for quality tools.
• Support process documentation and implementation.

Responsibilities

• Develop quality strategies with customers and CPMs, including metrics and audit targets.
• When issues arise, create prescriptive actions and analyze data to propose solutions.
• Maintain a continuous improvement cycle by feeding insights between operations and customers.

Skills

Quality metrics

Data analysis

Process improvement

Stakeholder collaboration

Quality tooling evaluation

Job description

Amazon MLS Poland Sp. z o.o. is seeking Quality Specialists to establish and maintain quality frameworks across our operations. You will define metrics, implement improvements, and partner with customers, operations, and internal support to raise workflow quality.

In this role you will analyze data trends, monitor performance, coach teams, handle escalations, and keep process documentation up to date. This is a base-pay role with further compensation elements as described.