Data Analyst – Product & User Insights

Softswiss; Warszawa; On-site; PLN 100,000 - 180,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling and corporate events

Job summary

SOFTSWISS is expanding its analytics team and is looking for a Data Analyst to help gain full visibility into the performance of our products. You will analyze product and business metrics, study user behaviour across the customer journey, and uncover root causes behind performance changes.

Your insights will support better product and business decisions using SQL and BI tools to prepare data, build reporting, and provide ad-hoc analytical support.

Qualifications

• 3+ years as a Data Analyst / Product Analyst / Operations Analyst.
• Strong analytical thinking and ability to interpret numbers in a business context.
• Solid understanding of funnels, cohorts, retention, and lifecycle metrics.
• Ability to translate business questions into analytical tasks and explain results to non-technical stakeholders.
• SQL: confident reading and writing analytical queries (joins, aggregations, window functions).
• Experience with BI tools, ideally Tableau.
• Fluent Russian, both spoken and written.
• English B2, both spoken and written.

Responsibilities

• Analyse key product and business metrics, including user activity, retention, conversion, revenue-related metrics, and other core KPIs.
• Study user behaviour across the customer journey through cohort, funnel, and lifecycle analysis.
• Work with databases: extract, join, and prepare data for analysis using SQL.
• Build and maintain reporting and BI dashboards (preferably in Tableau) for product and management needs.
• Investigate anomalies and performance deviations — identify problems and diagnose their root causes.
• Run ad-hoc analyses for product and leadership teams to support tactical and strategic decisions.
• Monitor data quality and consistency across product and financial data.
• Document metric definitions, analytical approaches, and key findings.

Skills

SQL

Tableau

Data analysis

KPI & metrics interpretation

Stakeholder communication

Analytical thinking

English (B2)

Russian language

Tools

Tableau

ClickHouse

Job description

SOFTSWISS is expanding its analytics team and is looking for a Data Analyst to help gain full visibility into the performance of our products. You will analyze product and business metrics, study user behaviour across the customer journey, and uncover root causes behind performance changes.

Your insights will support better product and business decisions using SQL and BI tools to prepare data, build reporting, and provide ad-hoc analytical support.