Data Analyst: AI-Powered Insights for CS Performance

SpotOn; Kraków; On-site; PLN 139,500 - 175,212; Full time

Benefits offered by this job

Competitive pay: 12500 - 15700 PLN gross

Fully paid private healthcare in LuxMed

Access to e-learning platforms

Subsidized breakfast and lunch

New office space in the city center

Company parties and social activities

Job summary

SpotOn is looking for a Data Analyst in Kraków to build and maintain dashboards and reports that support decision-making in customer-facing teams. You will leverage tools like Snowflake and Power BI to optimize performance metrics and contribute to bonus calculations.

The ideal candidate holds a Bachelor's degree in a relevant field and has at least 3 years of experience in data analytics. This role comes with competitive pay and excellent benefits, including fully paid private healthcare and a comfortable office environment.

Qualifications

• Minimum 3 years of experience in data analytics or related role.
• Experience supporting customer-facing teams.
• Certifications like Microsoft Certified: Data Analyst Associate preferred.

Responsibilities

• Build and maintain performance dashboards for CS teams.
• Write SQL queries to extract data.
• Conduct variance analysis and support root-cause investigations.

Skills

Proficiency in Snowflake

Experience with Power BI and Metabase

Advanced spreadsheet skills

Knowledge of AI tools

Understanding of CS operational metrics

Strong analytical mindset

Effective communicator

Education

Bachelor's degree in Data Analytics or related field

Tools

Snowflake

Power BI

Metabase

Job description

SpotOn is looking for a Data Analyst in Kraków to build and maintain dashboards and reports that support decision-making in customer-facing teams. You will leverage tools like Snowflake and Power BI to optimize performance metrics and contribute to bonus calculations.

The ideal candidate holds a Bachelor's degree in a relevant field and has at least 3 years of experience in data analytics. This role comes with competitive pay and excellent benefits, including fully paid private healthcare and a comfortable office environment.