DA Services Specialist — End-to-End Dispatch & QA

Inchcape Shipping Services; Gdynia; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Career growth

Competitive salary

Collaborative team

Job summary

Inchcape Shipping Services in Poland, Gdynia, is seeking a DA Services Executive to support DA operations by performing standard quality checks, dispatching DAs, and resolving queries.

The role is permanent with hybrid work in Gdynia, with occasional office attendance. You will monitor Optic, prepare and issue DAs end-to-end, ensure accuracy, and collaborate with LPA to resolve discrepancies while maintaining data integrity.

Qualifications

• Good understanding of DA processes, quality checks, and vendor invoices workflow.
• Familiarity with Optic and DA standards.
• Experience processing and reviewing standard DA cases end-to-end.
• Proficient in Microsoft Office and business communication tools.
• Ability to work independently and maintain high accuracy.
• Strong analytical and prioritization skills.
• Effective communication.
• Ability to resolve standard issues.

Responsibilities

• Monitor jobs in Optic.
• Prepare, review, and issue standard DAs end-to-end in the DA system.
• Perform quality checks on DA drafts prior to dispatch, ensuring accuracy, completeness, and compliance with customer requirements.
• Monitor DA status daily and ensure timely submission and closure.
• Dispatch DAs via appropriate channels in line with defined dispatch modes.
• Log customer queries or disputes and escalated unresolved cases.
• Respond to standard customer queries related to issued DAs.
• Cooperate with LPA to clarify standard issues and resolve discrepancies.
• Ensure data accuracy and correct DA status management in the system.
• Participate in process improvements and knowledge sharing.
• Perform other tasks as assigned.

Skills

DA processes

Quality checks

Customer requirements

Vendor invoices workflow

Microsoft Office

Independence

Accuracy

Analytical skills

Communication

Workload prioritization

Tools

Optic

DA system

Job description

Inchcape Shipping Services in Poland, Gdynia, is seeking a DA Services Executive to support DA operations by performing standard quality checks, dispatching DAs, and resolving queries.

The role is permanent with hybrid work in Gdynia, with occasional office attendance. You will monitor Optic, prepare and issue DAs end-to-end, ensure accuracy, and collaborate with LPA to resolve discrepancies while maintaining data integrity.