Czech-speaking CX Partner — 36-Month Remote Role

Vesuvius; Kraków; Hybrid; PLN 45,000 - 65,000; Full time

Benefits offered by this job

Attractive compensation

Private medical health care

Lunch card

Home office possibilities

Internal referral program

International work environment

Creative atmosphere and great people

Job summary

Vesuvius is seeking a Junior or Specialist Customer Experience Partner to manage end-to-end service for Czech-speaking clients. The role requires strong Czech language skills and CRM proficiency, focusing on inquiries, service quality, and aligning with our core values.

The position offers a clear progression path toward Senior and Leadership roles with increasing responsibilities and strategic contributions within an international work environment.

Qualifications

• High school diploma or equivalent; a bachelor's degree in a relevant field is preferred.
• Previous experience in customer service, order management or related fields - preferred.
• Excellent communication and active listening skills.
• Fluency in English (B2/C1 level).
• Fluency in Czech (B2/C1).
• Proficiency in CRM systems, SAP and other relevant software - preferred.
• Strong problem-solving and conflict-resolution abilities.
• Attention to detail and organizational skills.

Responsibilities

• Customer Interaction: Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability.
• Tools and Systems: Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions.
• Problem Solving: Handle basic to complex issues and elevate appropriately, ensuring customer satisfaction and service quality.
• Knowledge Development: Acquire and maintain a deep understanding of company policies, products, and service guidelines.
• Collaboration: Work with colleagues to resolve customer challenges and contribute to team goals.
• Continuous Improvement: Provide feedback and identify opportunities to enhance service processes and customer satisfaction.

Skills

Communication

Active listening

English fluency

Czech fluency

CRM proficiency

Problem solving

Organizational skills

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

SAP

Job description

Vesuvius is seeking a Junior or Specialist Customer Experience Partner to manage end-to-end service for Czech-speaking clients. The role requires strong Czech language skills and CRM proficiency, focusing on inquiries, service quality, and aligning with our core values.

The position offers a clear progression path toward Senior and Leadership roles with increasing responsibilities and strategic contributions within an international work environment.