CX Training & Onboarding Lead — Hybrid

IG Europe GmbH; Kraków; Hybrid; PLN 134,000 - 223,000; Full time

Benefits offered by this job

Competitive salary

Performance related bonus

Life insurance

Medical insurance for you and your 가족s

Benefit points on platform

Birthday day off + volunteering days

Share plans

Lunch on site

Employee assistance program

LinkedIn Learning access

Holiday allowance

Annual parties

Job summary

IG Group is seeking a Trainer to develop talent within Customer Experience. You’ll deliver product, process and soft-skills training to CX colleagues and serve as first contact for new joiners. Reporting to L&D Manager, you’ll shape learning through AI tooling and human judgement.

The role requires proven training delivery experience, familiarity with AI-enabled learning platforms, and strong communication. We offer hybrid work with three days in the office and a comprehensive benefits package.

Qualifications

• Proven experience delivering training or similar.
• Experience with AI-enabled learning platforms (e.g., Sana, Docebo, LearnUpon).
• Knowledge management platform experience a plus (ServiceNow KM).
• Excellent interpersonal and communication skills.
• Continuous improvement mindset with high attention to detail.
• Confidence engaging audiences across experience levels.
• Strong organization and time-management skills.
• Ability to work independently and keep stakeholders updated.
• Flexibility to accommodate different time zones and learning styles.
• Desirable: background in financial services, fintech, or trading environments.
• Familiarity with regulatory training requirements in financial markets.

Responsibilities

• Deliver CX onboarding programmes and run live training sessions.
• Create engaging e-learning content with learning designers.
• Act as SME for onboarding topics and collaborate on materials.
• Develop upskilling pathways and oversee training batches.
• Manage LMS and training-related admin.
• Collaborate with WFM, Config and QA teams on feedback loops and TNA.

Skills

Training delivery

AI-enabled learning

Interpersonal skills

Attention to detail

Audience engagement

Organization

Time management

Independence

Time zone flexibility

Tools

Sana

Docebo

LearnUpon

ServiceNow KM

Job description

IG Group is seeking a Trainer to develop talent within Customer Experience. You’ll deliver product, process and soft-skills training to CX colleagues and serve as first contact for new joiners. Reporting to L&D Manager, you’ll shape learning through AI tooling and human judgement.

The role requires proven training delivery experience, familiarity with AI-enabled learning platforms, and strong communication. We offer hybrid work with three days in the office and a comprehensive benefits package.