Trainee Tech Support German-Speaking

Unisys; Wrocław; Hybrid; PLN 84,000 - 100,000; Full time

Benefits offered by this job

Hybrid working options

Life insurance

Private health insurance

Sports Card

Unisys University

Job summary

Unisys is seeking a Customer Service Agent in a hybrid role, based in Wrocław. You will troubleshoot IT issues, guide clients through restoring functionality, and coordinate service requests with cross-functional teams.

Fluent English and German (C1) are required, plus experience in technical support or customer service. You will use MS Office and Windows daily, demonstrate attention to detail, and work well in a team while handling multiple tasks.

Qualifications

• Fluent English plus native/near-native German (C1) for support
• Experience in telephone technical support or customer service preferred
• Proficiency with MS Office and Windows environment
• Attention to detail and analytical mindset
• Ability to multitask and handle multiple activities simultaneously
• Strong team player attitude

Responsibilities

• Troubleshooting, diagnosing, and correcting IT-related technical issues
• Guiding the client through steps to restore functionality
• Escalating to Level 2 support when needed
• Coordinating Service Requests with cross-functional teams
• Collaborating with colleagues to solve problems and identify major service solutions
• Using the knowledge base to resolve problems and identify gaps
• Coordinating and following up on Service Requests

Skills

English fluency

German C1

Technical support experience

MS Office proficiency

Attention to detail

Multitasking

Team player

Tools

MS Office

Windows environment

Job description

What success looks like in this role:

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential. We offer a career environment where we do the right things the right way with the following daily tasks:

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support
• Coordinating Service Requests by following up with the cross-functional teams
• Team up with your colleagues to collaborate on problem-solving and identify major service solutions
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps
• Coordinating and following up on Service Requests

You will be successful in this role if you have:

• Fluent English language skills & native/close to native language skills (C1) in German (support language)
• Experience in telephone technical support or any customer service-related field is an advantage
• Considerable familiarity with the MS Office Suite and the Windows environment in general
• Attention to detail and analytical mindset
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude

Why Unisys? What do we offer?

• Hybrid working possibilities within real & practiced customer-centricity as well as employee diversity
• The individual counts at Unisys - be a trusted team member and have supportive supervisors
• Inclusion & Ethics - Work in an ethical company culture where you can be yourself
• Be part of our internal career development programs (variety of technologies, continuous personal career growth)
• Unisys university - unlimited access to our online training tool to improve your soft skills and technical capabilities
• Industry leading 15 week onboarding & training including travels to Budapest (2x 2 weeks Unisys Training Lab) and Munich (1 week – client training (potentially non-mandatory))
• Life insurance – 200% of salary covered
• Private health insurance - comprehensive outpatient cover (with option to cover partner/family at own cost)
• Sports Card – can be used for gym memberships among other health and wellness offerings
• PPK - 1,5% sponsorship, starting after 3 month probation period
• Paid holidays (< 10 years of employment service: 20, >10 years of employment service: 26 days)
• Surplus payments for non-standard shifts (weekend, night, holidays)
• Competitive salary and company bonus within an unlimited work contract
• Based on these factors, we can offer between PLN 7.5K and PLN 9K gross.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations.

Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential.

To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity