Customer Support & Implementation Specialist | Krakow

HireCrafts; Kraków; On-site; PLN 35,000 - 50,000; Full time

Benefits offered by this job

Frequent travel to the US

4-6 weeks of onboarding training

Job summary

Join HireCrafts as a Customer Support & Implementation Specialist in Krakow. You will provide exceptional customer support, guide clients through onboarding, and help ensure seamless software implementation.

This role includes travel to the US for major client kickoffs. Ideal candidates will have fluent English, a strong customer service mindset, and a passion for delivering high-quality customer experiences. Embrace the opportunity to be part of a fast-growing team!

Qualifications

• 1+ year of experience in customer support or implementation preferred.
• Team player with a positive attitude.
• Passion for delivering top-quality customer experiences.

Responsibilities

• Provide exceptional customer support and ensure a seamless client experience.
• Guide new customers through onboarding and implementation process.
• Collaborate closely with internal teams to improve customer experience.

Skills

Fluent English

Customer service mindset

Eagerness to learn

Interpersonal skills

Tools

Basic Excel knowledge

Job description

# Customer Support & Implementation Specialist | Krakowby HireCrafts in Krakow, PLApply NowBusiness Development#### **Overview**Hirecrafts is premier personnel consulting agency, dedicated to helping companies secure top talent and assisting candidates in finding fulfilling career opportunities. For our client, a large international organization, we are seeking a candidate for:**Customer Support & Implementation Specialist**Our client is a fast-growing software company launching an innovative, super user-friendly platform designed to support businesses in the US and Canada. As part of the brand-new customer support team, you will play a key role in providing high-level customer service, onboarding new clients, and ensuring smooth implementation of our software. This is an exciting opportunity to join a dynamic, growing organization, where you will work closely with clients, build strong relationships, and be part of a team that truly values customer success. The role also includes frequent travel to the US to support major client kickoffs.#### Responsibilities* Provide exceptional customer support and ensure a seamless client experience.* Guide new customers through the onboarding and implementation process.* Address client inquiries and troubleshooting needs in a proactive and solution-oriented manner.* Develop a deep understanding of our software to assist clients effectively.* Act as a key point of contact for customers, ensuring a high level of engagement and responsiveness.* Collaborate closely with internal teams to continuously improve customer experience.* Participate in frequent US business trips for client kickoffs and relationship-building.#### Requirements:* Fluent English (clear communication, neutral or US accent preferred).* 1+ year of experience in customer support or implementation (preferred, but not required).* Strong customer service mindset – focus on understanding and addressing client needs.* Eagerness to learn and adapt quickly in a fast-paced, growing company.* Team player with strong interpersonal skills and a positive, can-do attitude.* Passion for delivering top-quality customer experiences.* Basic Excel knowledge is a plus.**What We Offer*** Frequent travel to the US to support large client kickoffs.* 4-6 weeks of onboarding training to fully master the software.* Location: Krakow (4 days office-based)* Work Hours: flexibleIf you’re looking to join a fresh, fast-growing team, work with a cutting-edge and easy-to-use software, and be part of an exciting customer-focused journey, we’d love to hear from you!Join a fast-growing software company as a Customer Support & Implementation Specialist in Krakow. Work with US clients and travel internationally. Apply now! Full-time / B2B/ FTEPlease apply by clicking the button on the right or send your application via email – [e-mail]