Customer Support & Administrative Specialist

Ups; Łódź; On-site; PLN 47,000 - 69,000; Full time

Benefits offered by this job

Social benefits

Wellbeing program

Training platform

Work equipment

International experience

Job summary

UPS in Łódź is seeking a client service professional to perform general administrative tasks and assist customers with package deliveries. The role involves resolving inquiries, handling complaints by phone or email, and supporting a fast-paced team in an international environment.

You will collaborate with colleagues to ensure smooth service delivery, maintain quality standards, and contribute to a positive customer experience in a dynamic setting.

Qualifications

• Very good English.
• Strong communications skills.
• Ability to work under time pressure.
• Soft skills: problem analysis, problem solving, good decision making.
• Ability to deal with multiple tasks.
• At least six months employment track at current position in UPS (for internal candidates only)

Responsibilities

• General administrative tasks
• Resolving customer queries regarding package deliveries
• Dealing with customer complaints via phones or e-mails

Skills

English

Communication

Time pressure

Problem analysis

Problem solving

Decision making

Multitasking

Internal tenure (UPS)

Job description

UPS in Łódź is seeking a client service professional to perform general administrative tasks and assist customers with package deliveries. The role involves resolving inquiries, handling complaints by phone or email, and supporting a fast-paced team in an international environment.

You will collaborate with colleagues to ensure smooth service delivery, maintain quality standards, and contribute to a positive customer experience in a dynamic setting.