Customer Success Manager/Key Account Manager

edrone; Gdynia; On-site; PLN 8,300 - 10,525; Full time

Benefits offered by this job

Unlimited paid holidays

Private health & life insurance

MultiSport card

Job summary

edrone is looking for a Customer Success Manager in Gdynia to provide top-tier support to clients. This hybrid role requires fluency in Polish and English, along with experience in customer success or sales.

You will be responsible for onboarding customers, identifying upsell opportunities, and ensuring a fantastic user experience. The position offers a competitive salary range of 8300-10525 PLN gross plus bonuses.

The ideal candidate is a strong communicator with a passion for customer satisfaction and collaboration.

Qualifications

• At least C1 level in both Polish and English.
• Experience as a Customer Success Manager or in related roles required.

Responsibilities

• Provide proactive support to customers through various channels.
• Identify upselling opportunities.
• Onboard and train new clients.

Skills

Fluent in Polish

Fluent in English

Customer Success background

Sales experience

Problem-solving skills

Communication skills

Tools

Intercom

Custify CRM

Clickup

Job description

# Customer Success Manager/Key Account ManagerObsługa klientaKielecka 5/20, Gdynia## TraffitPełny etatUoPSpecjalista / MidPraca hybrydowa### Opis stanowiska**TL;DR****Fluent both in Polish and English -** at least C1 level. **Salary -**8300- 10525 PLN gross + bonus **Work model -**hybrid. At least one day in the office in Gdynia. **Experience -**Customer Success in Tech company or Customer Success in recruitment, KAM/CS with upselling experience.**Who should apply for this role? Heads up:** For this role, being fluent in both Polish and English is a must. If you're not at least at a C1 level in both, we won’t be able to move forward with your application this time. Feel free to keep an eye out and apply for another role where both languages aren’t required.C1 or C2 in both? Sweet! Let’s keep going. In this role, you’re not just helping recruiters get the most out of Traffit - you’re helping them grow and feel great about the work they do. It’s not just about the tool; it’s about making their day better.You’ll be chatting with around 200 customers a month, not just replying to questions, but reaching out with helpful tips - even when everything’s going smoothly for them. We like being one step ahead.Got cool ideas for what an awesome customer experience should look like? Go for it. You’ve got the freedom to shape things your way. No scripts, no micromanaging.And if you’ve read our Traffit Code and thought, “Yes! This totally feels like me!” - then we’re probably a great fit. The Code isn’t just words on a wall - it’s how we actually do things here, every day.**Traffit Code**You’re cool with a salary in the range of **8300- 10525 PLN gross** + **bonus**as a solid starting point at Traffit. If you grow, we grow - and your salary and role will grow with you.This role includes coming to our **Gdynia office once a week on Tuesdays** (or more often if you’d like!). It’s our regular team day where we catch up, tackle shared customer challenges, and connect with other teams and leadership. For this position, the Tuesday meet-up isn’t flexible - it's a key part of how we work together.**This probably isn’t the right role for you if:*** you’d describe yourself as junior-level. Right now, we’re looking for someone with solid experience in Customer Success and Recruitment.* you prefer working in a big team. Totally valid - but in this role, you won’t have a big crew of specialists around. We do have awesome contractors who can support you, but not an on-demand design or marketing squad.* you’re not into having your job satisfaction tied to results. We don’t expect constant wins - failing and learning is part of how we grow. But every role here is connected to KPIs and metrics, just like we outline in the Traffit Code. It helps us see what’s working (and what’s not).* you’re not into experimenting. The people who thrive here are the ones who challenge how things are done and love testing new ways to get even better results.* you’re looking for a fully remote setup. This role does require showing up in our Gdynia office once a week.If you’re still nodding along and want to dive into the details - keep reading! **What kind of experience makes sense for this role?**We’re open to a couple of paths here:* you’ve worked in **Customer Success** at a **tech company**, **or*** you’ve got a background in **Sales** and have also worked in **Customer Success**.If you check one of those boxes, it's a good start!**What you’ll be doing:**You’ll be the go-to person for our customers - their voice inside the company. That means you'll:* listen to our users and help solve their problems in a way that adds real value* identify natural opportunities for upsell,* onboard new clients and run training to help them hit the ground running* support customers through email and phone (sometimes via chat) - whatever works best for them* work with our tech team to sort out any trickier issues* collect feedback and turn great ideas into product improvements* spot when engagement drops or when certain features aren’t being used - and help fix that* check-in regularly to make sure everything’s running smoothly* look for ways to grow the relationship* handle contract renewals and keep the process smooth and easy* keep track of KPIs and have a hand in shaping the team**What makes someone a great fit for this role?*** you genuinely enjoy talking to people* you bring positive energy and a can-do attitude* you communicate clearly and confidently - in both Polish and English, written and spoken* you’re all about putting the customer first* you’re great at solving problems and juggling a few things at once* you can connect product features to what the customer’s trying to achieve* you understand metrics like MRR, GRR, CSAT, churn risk, adoption and renewal rates* you’ve used tools like Intercom, Custify CRM, Clickup,* you can spot opportunities to upsell when it makes sense* and above all - you’re a real team player**What can you expect from working with us?**Here are the **TOP 3** things we’re proud of:* **Full transparency** - including open salary ranges* A work environment that truly **supports your growth*** **Unlimited paid holidays** (yes, really!)And there’s more:* Zero micromanagement. We don’t track what you’re doing every hour - we give you ownership and trust you to get things done your way.* The chance to bring your own ideas to life - even if they flop, that’s part of learning.* A super honest, informal vibe - no corporate fluff.* A supportive team that always has your back.* Psychological support,* And yep, sometimes there are office dogs **What company will you be joining?**We’re Traffit - a team of 26 people building recruitment software that’s already being used by **800+ clients worldwide**, including **Randstad, Volkswagen and Kubota**. HR tech is growing fast and so are we. We're in a stage of rapid growth and expansion, which honestly feels like a bit of **organized chaos -** but in the best way. Every person here plays a key role in shaping where we’re headed next.**Perks of working with us:*** Choose what works for you: **employment contract or B2B*** **Bonus system** based on your results* Clear, achievable goals - no guesswork* **Hybrid work model** (office + remote)* Private health & life insurance, plus a MultiSport card* We celebrate everything - anniversaries, big wins and everyday awesomeness**Thinking of applying? Awesome! Here’s what happens next:**We try to keep the process quick and smooth - ideally around **two weeks** from your application to (hopefully!) a job offer. Here’s how it goes:1. You’ll hear back from us **within 2 working days** of sending your application2. If it’s a yes, we’ll send over a **short task** for you to complete within the next 2 days3. Then it’s time for a chat with **Alicja Warczak**, our Customer Success Lead and **Magdą Szreffel (People & Operations Manager)**4. If we’re all feeling good, we’ll invite you for a quick follow-up call with **Mick Griffin (Chief of Grow) and Kamil Błoniarz (Head of Revenue)**5. If it’s a match on both sides, we’ll send you an offer - and ask for your decision **within 1 working day**No matter what, **you’ll always hear from us -** we don’t do ghosting.Got questions before applying? No problem! Just reach out to Magda Szreffel